Managing Contact Center users in Zoom App
Zoom Help Zoom Contact Center licenses can be assigned or removed by admins to existing Zoom users who use Zoom Contact Center. It is possible to change the settings for users after…
2022
Managing dispositions in Zoom App
Agent dispositions can be created and edited by admins. Depending on the disposition, agents may be able to assign a topic or outcome to an engagement. In order to add…
Enabling Automatically Update App in Zoom App
A time range can be set by account owners and administrators to enable automatic updates to the Zoom application installed on managed devices within a certain time frame. There will…
Managing routing profiles in Zoom App
Routing profiles can be added and edited by administrators. Based on a previously-created skill map, routing profiles route engagements to the most appropriate agents who can meet each engagement’s needs…
Managing skills and skill categories in Zoom App
Skills or skills categories can be created, edited, or deleted by admins at any time. There are various skills that an agent should have in order to be able to…
Enabling Automatically Update OS/Firmware in Zoom App
It is possible for account owners and administrators to specify a time range regarding which the OS and firmware installed on managed devices will automatically be updated based on the…
Host live webinars with pre-recorded presentation in Zoom App
Zoom Webinars supports sharing previously recorded sessions as video files within a live session as well as live chat and user-generated questions as part of the process. Using Zoom’s integrated…
Using post-webinar survey and reporting in Zoom App
It is possible for you to schedule a survey to be sent to attendees after the Zoom webinar is over, letting them know how they felt about the event. In…
Zoom Webinar reports
There are a variety of metrics and information reports that can be created by admins and users through webinar reports, including: Registration Report: An overview of all registrants with their…
Managing webinar live stream redirect in Zoom App
It is also possible to stream the webinar live through different social media platforms, including Facebook, YouTube, Workplace by Facebook, Twitch, or using a custom live streaming service if you…