Managing webinar live stream redirect in Zoom App

This post was most recently updated on July 28th, 2022

It is also possible to stream the webinar live through different social media platforms, including Facebook, YouTube, Workplace by Facebook, Twitch, or using a custom live streaming service if you have reached the maximum number of people and they are not able to join through Zoom. If the webinar has reached capacity, attendees will be given the option to join through the live streaming link if the message indicates that the webinar has already reached capacity. When you need to reach a larger audience, the webinar live stream redirect can be beneficial for you.

Note: Public events are the only ones that are affected by this setting.

Prerequisites for redirecting webinar attendees to a live stream

  • Add-on for Zoom Webinars
  • The ability to livestream webinars has been enabled
  • Depending on your preferences, you may be able to add Facebook, YouTube, Office for Facebook, Twitch, or custom live streaming services to your setup
  • Client for Zoom’s desktop application
    • There is a minimum requirement of 5.0.3 or higher for Windows
    • There is a minimum requirement of 5.0.3 for macOS
  • App Zoom for your mobile device
    • A minimum of 5.0.3 is required for Android devices
    • A version of iOS that is at least 5.0.3 is required

How to enable When the webinar has reached capacity

When the webinar has reached capacity, you will be able to view the live stream URL by selecting When the webinar has reached capacity. As a result of this setting, attendees are notified that a live stream is available for the webinar and are redirected to that page in order to watch it.

Account

When all users in the account have reached the limit for the webinar, this setting should be enabled:

  1. As an administrator, you have the privilege of editing the settings of your account through the Zoom web portal.
  2. Click on Account Management, then Account Settings, in the navigation menu on the left side of the screen.
  3. Go to the Meeting tab on the left side of the screen.
  4. Make sure that the Allow livestreaming of webinars option is checked under the In Meeting (Advanced) section.
  5. It is important that the check box for Remind users to view the live stream has been selected under the heading When the webinar has reached capacity (does not apply to custom RTMP streaming).
  6. Then click on the Save button.

Group

If there is a group of users that has reached capacity during the webinar, the following settings can be enabled:

  1. You must be logged in as an administrator with access to edit groups on the Zoom web portal.
  2. Click User Management then click Groups in the navigation menu at the top of the page.
  3. In the list, click the name of the appropriate group, then select the Meeting tab from the drop-down menu.
  4. You can check that the option to allow livestreaming of webinars is enabled under In Meeting (Advanced).
  5. It is recommended that you check the “Remind users to watch the live stream” check box under When the webinar has reached capacity (does not apply to custom RTMP).
  6. Save the changes by clicking the Save button.

User

It is possible to enable the following for your own use once the webinar has reached capacity:

  1. To access Zoom’s web portal, you will need to sign in.
  2. The Settings menu can be found in the navigation menu.
  3. The Meeting tab can be found by clicking on it.
  4. Ensure that the ‘Allow livestreaming of webinars’ option is checked under In Meeting (Advanced).
  5. The next step is to check the box next to the Checkbox that displays when the webinar reaches capacity (does not apply to custom RTMP) so that you can remind users to watch the live stream.
  6. To save the changes, click on the Save button.

Scheduled webinars

In order to enable the following feature when there is a capacity limit for an existing scheduled webinar:

  1. The webinar can be scheduled at any time.
  2. Log into the Zoom web portal by entering your email address and password.
  3. Click Webinars from the navigation menu at the top of the page.
  4. Select the Upcoming tab on the left side of the screen.
  5. You can edit a webinar by clicking the Edit button next to the webinar name after finding the webinar you wish to edit.
  6. Go to the More tab and click on it.
  7. There is an option under More Options that says When the webinar reaches capacity, click Edit.
  8. The checkbox that asks if users should be reminded to watch the live stream (this does not apply to custom RTMPs) should be selected.
  9. Save the changes by clicking the Save Changes button.

How attendees can access the live stream URL

The webinar attendees will be notified when the webinar has reached capacity and will be redirected to the live stream once they have been notified that the webinar has reached capacity.

Here is the URL to access the live stream:

  1. Please click the Watch Live Stream button once you receive the “This webinar is at capacity” message.
    You will be taken to a new webpage.
  2. You can access the live stream of the webinar by clicking on the link below.