If you are following the best practices for Zoom Device Management (ZDM), you will be able to simplify the process of setting up and enrolling your Zoom devices.

There are a number of topics covered in this article, including:

• Automated enrollment for Mac
  • Recommendations
• Manual enrollment for Mac
  • Recommendations
• Automated enrollment for Windows
  • Recommendations
• Manual enrollment for Windows
  • Enrollment Steps via Access Code
  • Enrollment Steps via USB
  • Recommendations

Prerequisites

• In order to operate Zoom Rooms, you need to purchase a license
• In the web portal, Zoom Rooms can be accessed by users with an administrator role

Automated enrollment for Mac

Only devices that have already been deployed will be affected by this.

1. In order to set up your Apple Business Manager (ABM) or Apple School Manager (ASM), follow the steps below.
2. Using the Device Management tool, click on the Device Certificates and Apple Tokens tab.
3. As soon as you have created your server in ABM/ ASM, assign eligible devices to that server.
4. The ZDM Overview page can be refreshed by clicking the Refresh button.
5. Using devices that have already been deployed to the server, it is recommended that you factory reset all devices that you assigned to the server. Depending on whether you are currently enrolled in a mobile device management tool and if you are looking to switch to one, you may be able to achieve this using another.
6. After selecting the language, network, and other options, you should be able to see a Remote Management screen at the bottom of the screen.
7. At this point, the process is complete once you have reached the home screen. It will take just a few minutes for the Zoom Rooms app to automatically download and launch on your device.

Recommendations

1. You should take note of the serial number of the Mac so that you can troubleshoot it.
2. The names of your Macs should be renamed to correspond with the names of the Zoom Rooms. You can find out what room the device belongs to by searching for its serial number in the Devices page, then checking which room the device belongs to once you have found it. As soon as you have renamed the device, you will be able to assign it to the room much more easily.
3. The Macs should be assigned to the rooms in which they belong. As opposed to using the Rooms tab or the In-Room Edit page to do this, the easiest way is to go to the Devices tab.
4. As soon as a new version of Zoom Rooms is released, you should upgrade the app. On the Account or Location pages, you have the option of upgrading devices in groups.
5. The operating system (OS) of your Mac should be upgraded. On the Account or Location page, you will be able to upgrade this in groups.

Manual enrollment for Mac

1. It is necessary to upload a certificate for Apple’s Device Management (ZDM) by clicking on Device Management. It is not necessary to have a token to enroll manually.
2. In step 2 of Apple Individual Enrollment, you will see a link to click on if you would like to enroll your device.
3. If you have received an access code, please enter it here. Within a few minutes, Zoom Rooms will automatically download to your device and launch on your device.

Recommendations

1. It is important to take note of the serial number of the Mac in order to troubleshoot the problem.
2. The names of your Macs must match the names of your Zoom Rooms. There are a number of ways to find the serial number of a device, but the easiest way is to search for the serial number on the Devices page, then check what room that device belongs to. As soon as you have renamed the device, you will be able to assign it to the room much easier after you have done so.
3. The Macs should be assigned to the rooms that they belong to. In order to do this, it is most convenient to do this from the Devices tab rather than from the Rooms tab or in the editing page for the room.
4. When a new version of the Zoom Rooms app becomes available, you should update the app. On the Account or Location page, you can upgrade devices in groups based on the devices that you want to upgrade.

Automated enrollment for Windows

1. You can download the Zoom zdm.ppkg file by clicking here.
2. The Zoom provisioning package must be included in the image file of your system installation in order for it to work. The following instructions will guide you through the process of changing an image file.
3. You will need to apply the modified image file to the devices you want to modify.

Recommendations

1. Depending on your needs, you may choose to install or download certain Windows updates.
2. Organize your Windows devices into their respective rooms by assigning them to them. There is an easier way to deal with this if you go to the Devices tab rather than the Rooms tab or the Edit Room page rather than the Devices tab.
3. As soon as a new version of Zoom Rooms is released, you will be able to upgrade the app. A group of devices can be upgraded from either the Account page or the Location page by selecting them in the list.

Manual enrollment for Windows

The manual enrollment feature is only available for Windows 10 versions 1703 or later.

Enrollment Steps via Access Code

1. Click the link in step 2 of Windows Individual Enrollment on the device you’d like to enroll on and follow the instructions.
2. You will be prompted to enter an access code. It will take a few minutes for your device to download and launch the Zoom Rooms app once it is connected to the internet.

Enrollment Steps via USB

1. Zoom provides a zdm.ppkg file that can be downloaded.
2. If you would like to enroll a Windows device, you need to plug the USB into that device.
3. You will need to double click the file in order for it to be installed. When Windows asks you whether you want to proceed with the installation, click yes.
4. It will take a few minutes for your device to download and launch the Zoom Rooms app, so you can start using it right away.

Recommendations

1. Depending on your needs, you may choose to install or download certain Windows updates.
2. Make sure your Windows devices are assigned to the rooms that they belong to. In the Devices tab, you can easily make changes, rather than the Rooms tab or the in-room editing page. This is the easiest way to do this.
3. If there is a new version of Zoom Rooms available, you should upgrade the app. From the Account or Location page, you will be able to upgrade devices in groups.