Overview The emergency contact is the address provided to the first responder when calling an emergency call. You must add an emergency contact to your account before you can purchase a direct number. You can forward an emergency call to an emergency call center (PSAP) such as 9-1-1 , or to an internal team that handles emergency calls. Content of this article: Update emergency contacts…
overview By using the site, you can organize the telephone users in your organization. For example, you can create multiple sites based on your office location. Here are the benefits of having multiple sites: A main automatic receptionis assigned to each site, so you can forward calls to each site individually. Each site has its own caller ID name, phone…
overview The Zoom Phone Usage Report displays usage data for call queues or Zoom Phone users over a specific time period . You can output up to 100,000 call records as a CSV file. For more detailed call queue statistics , please use the call queue real-time analytics and historical dashboard . Content of this article: View usage report Call queue Zoom Phone users View usage report…
overview Auto-receipt answers the call with a personalized recording and is forwarded to the phone user , call queue , common area phone , or voicemail. Set up automatic reception to be forwarded to the IVR (Interactive Voice Response) system , allowing callers to select forwarding options. After creating the automatic reception, you can change the settings of each automatic reception . Prerequisites Professional, business, or educational account Account owner or administrator…
overview Account owners, administrators, and auto-reception operators can transfer auto-reception to an interactive voice response (IVR) system. In the IVR system, the caller can use the dial pad to select forwarding options. For example, after connecting to the automatic reception, the IVR system will be presented with the following options: Dial 1 to connect to a phone…
overview The Zoom Phone Quick Start Guide provides basic instructions on how to set up a Zoom Phone account, check calls and voice emails, and more. See this quick start guide for an overview of features. Click the embedded link for more information. Prerequisites Latest version of Zoom desktop client or mobile app Zoom Phone License Initial…
overview If you have Zoom Phone enabled in your account, you can make and receive calls from Zoom. This article describes how to make a Zoom Phone call and various incoming call notifications. If you have an add-on for GSuite installed, you can make Zoom Phone calls directly from the add-on. For Zoom Phone usage of using the…
overview If you have Zoom Phone enabled in your account, you can transfer busy calls. There are three methods of call transfer: warm transfer, blind transfer, and transfer to voice mail. Content of this article: Transfer method Desktop client Mobile app Prerequisites Zoom desktop client Windows: 4.52570.0415or higher macOS: 4.52551.0414or higher Linux: 0.285090.0826 andabove Zoom mobile app Android: 4.52504.0411or higher…
overview After you make or receive a call with your Zoom Phone, you can access in-call controls such as recording calls, adding members to calls, and forwarding calls. Prerequisites Zoom desktop client Windows: 4.4.52570.0415 or higher macOS: 4.4.52551.0414 or higher Linux: 3.0.285090.0826 and above Zoom mobile app Android: 4.4.52504.0411 or higher iOS: 4.4.0 (52578.0415)…
overview When you receive an incoming call with the Zoom desktop client or the Zoom mobile app, it displays caller information (direct number, company number, call queue, etc.) so that you can identify how the caller was routed. Desktop client and mobile app Note: The screenshots in this article were taken from the Zoom desktop…
