Changing voicemail PIN code requirements In Zoom App

Voicemail PINs can be lengthened and made more complex by administrators. On a desk phone, voicemail PINs are required.


These settings can only be changed at the site level if you have multiple sites enabled. Changing these settings at the account level is the only option when multiple sites are disabled.

Prerequisites for changing voicemail PIN code requirements

  • Account type: Pro, Business, or Education
  • Ownership or administrative rights
  • License for Zoom Phone

How to change voicemail PIN code requirements

  1. Join the Zoom web portal by logging in.
  2. Select Phone System Management then Company Info in the navigation menu to view the Zoom web portal.
  3. If you have multiple sites in your Zoom account, you will have to follow one of these options:
    • You will need to open up the web page you want to edit after having enabled multiple sites. Click on the name of the site to access the settings.
    • Click Account Settings if you have disabled more than one site.
  4. Then, in the Security section, make the following changes:
  5. The changes you make in this section are only effective from the moment you make them. If any phone users have previously created PINs that do not meet the requirements, they are not required to change their PINs.
    • PIN length:
    • There should be a minimum requirement for the length of voicemail PINs. The value can be set anywhere between 4 and 20 characters.
    • The PIN is not the same as the extension number:
    • You should not allow phone users to set PINs that correspond to their extension numbers.
    • The PIN cannot contain a group of repeated digits:
    • The PIN must not contain repeated numbers, e.g., 111111 or 333333; this is to ensure the privacy of the phone users.
    • The PIN cannot be an ascending or descending group of digits:
    • The absence of the choice between ascending or descending numerical sequence in the PINs field should prevent users from creating such PINs. This would include, for example, 123456 or 987654.
    • Update PIN frequency:
    • Choose how often you want to update PINs for the phone users.