Managing multiple sites In Zoom App

With the use of sites, you can organize your organization’s phone users. It is possible, for example, to create a site for each location of your organization. A few of the advantages of having more than one site include:

  • It is possible to route calls differently for each location, since each site has its own main auto receptionist.
  • It is also possible to manage your extensions better by assigning each site their own caller ID name, phone number, call queue, and desk phones so as to better manage each extension.
  • A site code can be assigned to each site in order to help users differentiate between extensions belonging to the same site, allowing them to dial the same extension easily.
  • Some of the settings, such as business hours, can be customized at the site level instead of having them applied to the whole organization.

Note: When you enable multiple sites, Zoom will automatically create a central site (shown by “Main Site” in the Multiple Sites tab) and move everything to this site. The main auto receptionist of your main site is also going to have your company number which is still there, but it will be applied to the company number of your company.

It is illustrated in the following diagram how a two-site setup would work with the headquarters (headquarters) and a satellite office (secondary office):

Prerequisites for using multiple sites

  • Account type: Business, Education, or Pro
  • Ownership or administrative rights
  • License for Zoom

How to enable multiple sites


Zoom automatically creates a main site that all content will be transferred to as soon as you enable multiple sites (shown as Main Site on the Multiple Sites page). The main auto receptionist of the main site in your organization has still one main company number.

  1. Log in to Zoom’s web portal.
  2. Next, select the Business Information tab under Phone System Management.
  3. Click the Account Settings link.
  4. Click Enable Multiple Sites under the Multiple Sites section.
  5. Select or assign a site code (optional).

How to add a site

It is possible to add sites to your account after enabling multiple sites within your organization in order to organize phone users by site. The overview section provides an example of how this can be done.

  1. Join the Zoom web portal by logging in.
  2. You can access the company information from the phone system management menu.
  3. On the Add site screen, enter the following information:
    • Display Name:
    • Give the site a name that distinguishes it from others.
    • Site Code (only visible if you enable site codes):
    • Enter the site code.
    • Short Extension (only visible if you have site codes):
    • Indicates how long short extensions should be. When you are prompted to fix the conflicts in existing extensions in the site, these extensions will be too long or short to meet the requirement.
      • Range (Optional):
      • The range of numbers used to identify short extensions.
    • Main Auto Receptionist:
    • If your site does not have an auto receptionist, then you may create one, or you may copy a current auto receptionist. The main receptionist will be in charge of answering inbound calls to the site.
    • Country:
    • Provides the country where the default emergency address of the site can be found. Depending on the country, certain extension numbers are reserved and cannot be used.
    • Default Emergency Address:
    • Enter an existing emergency address or choose an address you haven’t added yet.
    • If you add a phone number or user to the site, this emergency address will automatically be applied.
  4. Just click Save.
  5. Add additional sites by following the steps above.

Changes to site-level settings are made after you add a site.

How to move users, common area phones, auto receptionists, and call queues to another site

If you have created a phone user, common area phone, auto receptionist, or call queue in your account, you are able to create them on another site.

  1. Join the Zoom web portal by logging in.
  2. You will be able to find the following pages by clicking on Phone System Management:
    • User & Rooms (Users, Zoom Rooms, or the tab for a Common Area)
    • The Auto Receptionist
    • For Queued Calls
  3. Select what you would like to move by clicking the checkbox, and click Move Site at the top of the table once it is selected.
  4. Next, click Confirm to confirm moving the site.

How to disable multiple sites

When you do not want to use multiple sites, then you need to move your users, numbers, and phones to the main site before you begin to turn off multiple sites.

Deleting sites and moving assets to the main site

  1. Log in to the Zoom web portal by clicking on the “Sign in” link.
  2. You will then find links to Phone System Management and Company Info on the left side of the screen.
  3. Select a site whose name does not include the words Main Site at the end.
  4. Click the Delete Site button.
  5. If you want to move all users, numbers, and phones on your site, then you will have to select the main site from the drop-down menu.
  6. Likewise, repeat these steps for every other website that is not the primary website.

Disabling multiple sites

You can turn off multiple sites once you have deleted all of the sites except for the main site.

  1. Join the Zoom web portal by logging in.
  2. Click Phone System Management under the navigation menu, followed by Company Info.
  3. Select Account Settings from the drop-down menu.
  4. The toggle for Multiple Sites can be found in the Multiple Sites section.
  5. To disable it, click the Disable button.

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Frequently Asked Questions


Can a Zoom account have multiple meetings at the same time?

A Basic user can host only one meeting at any given time, and a Licensed user on a Pro account can host only one meeting at any given time when both of them are using the same account. There is no limit on how many meetings a licensed user can host at once on any of the Business, Education, or Enterprise accounts. The meeting should be initiated by the original host of the meeting or by an alternate host who will take over from the original host if the original host is unable to do so.

How do I manage multiple Zoom accounts?

Signing out and switching to another account is easy if you follow these steps

  1. Open the Zoom app on your mobile device and sign in.

  2. On the Settings screen, tap the gear icon.

  3. Click on the name you wish to tap.

  4. Once you have signed out, tap the Yes button to confirm that you want to sign out.

  5. The email address that you used when you registered for Zoom – whether it was your corporate email address or the one you used when you first joined Zoom – can be used to sign into your Zoom account. The user has the option of logging in with SSO, Google, Apple and Facebook, as well as having the option to sign in using SSO, Google or Apple.

Can I have 2 different Zoom accounts?

In some cases, you might want to have a separate account for your work and personal life, which is already complicated enough. Sometimes, however, employees may have multiple accounts at work, which may have been assigned to them by more than one employer or client, which may have been assigned to them from time to time by multiple employers or clients. If you keep your Zoom accounts separate and keep them on different devices, then using more than one Zoom account is not a problem.

Where is the user management page on Zoom?

When you are not logged in as the account owner or as a user with the administrative rights to modify the Zoom account’s settings, you will not be able to edit the account’s settings. You can access User Management from the navigation menu by clicking on Users. In order to assign a role to a user, click on the checkbox on the left side of the user you want to assign a role to. From the drop-down menu on the left side of the screen, select the option Change Role.

Where is navigation panel in Zoom?

Whenever you move the mouse down to the bottom right of the screen in the Zoom window, you will see a menu bar that can be found in the bottom left of the screen.

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