Converting a Zoom Phone provisioned device to a Zoom Phone Appliance

This post was most recently updated on July 23rd, 2022

Poly or Yealink phones provisioned with Zoom Phone can be converted into Zoom Phone Appliances so users can use them as Zoom Phone Appliances.


  • Account type: Pro, Business, or Education
  • Ownership or admin rights on the account
  • License for Zoom Phone
  • Zoom Phone supports the following devices:
    • CCX 600/700 Poly
    • VP59 from Yealink

How to convert a Zoom Phone provisioned device to a Zoom Phone Appliance

  1. Log in to the Zoom web portal by entering your username and password.
  2. When you want to assign/unassign a desk phone or a common area phone, navigate to the Phones & Devices section:
    • You can access the Phone System Management menu by clicking the Phones & Devices button in the navigation menu.
    • Select Phone System Management from the navigation menu and then click Users & Rooms from the drop-down menu. There is a tab called Common Area Phones that you need to click on.
    • You will now find the common area phones on the Common Area tab of the Users & Rooms page if you signed up for a new Zoom account after May 21, 2022, or if you have been enabled for the New Common Area Experience on your account.
  3. If you want to convert a particular phone, you need to click on its display name.
  4. At the bottom of the page, you will find a link that says Convert.
  5. Confirm your conversion by clicking the Convert button.
    In Device Management, the device will appear in the list of devices that can be managed.