It is likely that when using the Zoom desktop client, users may experience system crashes or freezes due to technical limitations associated with the Intel Iris Integrated Graphics graphics. Below is a step-by-step guide for resolving this issue:
- Login to the Zoom desktop client by clicking the link below.
- You will be directed to your profile picture, in which case you will be directed to your settings.
- Go to the video tab and click on it.
- Then, click on Advanced.
- To select Direct3D9 as the rendering method in Video Rendering Method, click on the drop-down menu and choose it.
- You will then need to select the Zoom desktop client, close the Settings window, and restart it.