Message 1012 in Zoom during download may occur when installing the program on older versions of the operating system.
How to fix error 1012 when installing in Zoom
Instructions if Zoom gives error 1012 on an old OS version:
- Open a browser;
- In “Tools” click on “Internet Options”;
- Click on “Advanced”;
- Check the boxes next to “Use TSL 1.1” and “Use TSL 1.2”;
- Save your changes.
Then open your browser again and download the app from the zoom.us official website. The weight of the program is only 11.3 MB, make sure that after the updates there is enough memory on the disk.
The second way to fix error 1012 when installing zoom is to upgrade the OS to Windows 10, many new programs do not work on older computers.
TLS is the protection of data transmission on the Internet. Zoom has been using TLS 1.2 since August 2019 to protect its users. Therefore, you must enable TLS 1.2 on your computer to use the program.
TLS protects clients from being able to eavesdrop on or gain unauthorized access to a computer. Applications that use this type of protection cannot allow information to be shared. After the latest updates, you can be sure that Zoom can be used safely without fear that correspondence or other data will go to the wrong address.
If the message 1012 occurred on iOS, you must also update the software. An alternative to the Zoom program can be an application on a mobile phone, read here how to download it on a mobile phone .
If you need to hold an online meeting or connect urgently, and there is no time to reinstall Windows, log in through your browser. Go to your account settings and enable the function so as not to download the program, but simply connect through the browser, read how to do this in this article, we have described it step by step.
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If you are trying to join a Zoom meeting but are getting the error code 100000502, it may be because of a problem with the Zoom service. Please visit the Zoom Service Status page for further information regarding the current status of all Zoom services as well as any scheduled maintenance.