Adding or duplicating a flow in Zoom App
Zoom Help Inbound participant experiences are comprised of a series of actions connected to each other to form a flow. In order to start the flow creation process, contact center administrators can…
June 2022
Adding entry points to a flow In Zoom App
The entry point for a contact center system serves as a way for customers to get in touch with the system. Depending on the type of flow, there are different…
Eliminating echos with proximity detection in Zoom App
It uses ultrasonic sound to determine whether or not a Zoom Room or another device connected to the Zoom meeting is in close proximity to the Zoom desktop client. It…
Using advanced software audio processing in Zoom App
It is possible to adjust the microphone settings in the Zoom Room to optimize the sound quality of microphones that are not integrated with software audio processing. Software processing of…
Configuring Alexa for Zoom Rooms
The Alexa skill for Zoom Rooms can be configured on the Echo devices and then deployed to new or existing Zoom Rooms throughout an organization by using the Alexa For…
Bulk importing contacts to an address book in Zoom App
There are a variety of things that are stored in an address book, such as display names, phone numbers, and location data. Whenever a Zoom desktop client identifies a consumer…
Managing address books and contacts in Zoom App
An address book is a collection of information that describes the location of a consumer as well as the display name, telephone number, and address. A Zoom desktop client displays…
Managing address book units in Zoom App
There are several types of address books available on the market. However, most include information such as display names, phone numbers, and locations. It is possible to display information from…
Managing Contact Center users in Zoom App
Zoom Contact Center licenses can be assigned or removed by admins to existing Zoom users who use Zoom Contact Center. It is possible to change the settings for users after…
Managing dispositions in Zoom App
Agent dispositions can be created and edited by admins. Depending on the disposition, agents may be able to assign a topic or outcome to an engagement. In order to add…