Adding or duplicating a flow in Zoom App

Inbound participant experiences are comprised of a series of actions connected to each other to form a flow. In order to start the flow creation process, contact center administrators can add a new flow to the application. In order to create and modify channel workflows, you will need to use the flow editor, which is a graphical programing environment for creating and modifying channel workflows once you have added a flow.

There are a number of topics covered in this article, including:

  • How to add a flow
  • How to duplicate a flow

Prerequisites for adding a flow

  • Ownership or administrative privileges of the account
  • Accounts that are either Pro, Business, or Education accounts
  • In order to use Zoom Contact Center, you must have the following licenses:

How to add a flow

  1. Using Zoom’s web portal, you can sign in to your account.
  2. Select Contact Center Management from the navigation menu and then click the Flows option.
  3. Click on the Add button.
  4. Please specify the following information:
    • Channel: For the flow, you will need to select the channel.
      • Voice: Contact centers work on the principle of consumers entering a phone number to reach a contact center agent and interacting with him over the phone.
      • Video: A consumer enters the contact center system via a website entry point, and interacts with agents over video using an entry point on the website.
      • Web Chat: A contact center system allows consumers to access it through a website entry point and communicate with agents through web chat, which is provided on that website.
      • SMS: By entering a phone number into the contact center system, consumers can interact with agents via SMS, which is how they enter the system.
    • Name: To make it easier for you to identify the flow, enter a display name for it.
    • Flow Description (Optional): The flow should be described in a few words.
    • Version Description (Optional): The first version of the flow should be described in the description field
  5. Then click the Add button.
    There will be an addition to the flow list as soon as the flow has been created.
  6. The flow editor can be accessed by clicking on the newly-created flow after it has been created.

How to duplicate a flow

If you would like to create a copy of a flow, you can duplicate it. There will be no change to the flow settings on the copy, except for the entry point settings, which will remain the same.

  1. The Zoom web portal can be accessed by logging in to your account.
  2. Select Contact Center Management from the navigation menu and then select Flows from the drop-down menu.
  3. The first thing you need to do is locate the flow you wish to duplicate.
  4. Click the ellipses icon (…) that is displayed in the last column, and then click the Duplicate button.
  5. Please provide the following information:
    • Name: In order to make it easier for you to identify the flow, enter a display name. There will be an automatic copying of the previous flow’s display name and the appended “copy” to the end of it will be used by Zoom.
    • Please provide the following information as a description (optional): The flow needs to be described in some way.
  6. Add a new item by clicking the Add button.

Read it also –

Adding Entry Points To A Flow In Zoom App
Managing Flows In Zoom App
Changing Business Hours And Overflow Settings In Zoom App
Enabling Or Disabling Call Overflow And Transfer In Zoom App
Using The Stack Overflow Notifications App In Zoom

Frequently Asked Questions


Android | iOS
  1. Meetings can be started or joined at any time. A default view of Zoom’s mobile app is shown by default, which is the Active Speaker View. …
  2. Swiping left on the screen means that you can switch between the view of the active speaker on your screen and the view of the gallery on your screen by simply swiping left on your screen. …
  3. You can switch back to the active speaker view by swiping right to the first screen.
When you participate in a Zoom meeting, the order in which the participants appear changes automatically throughout the meeting. The thumbnail images of the participants will appear on the grid of participants as they join the call and appear in order of appearance as they are added to the call as they are added to the call. As participants speak during the call, as they move through the grid (i.e., on the top left of the grid), they will be reordered as they move forward into the grid (i.e., as they advance through the grid). 
To make this work, the first thing you need to do is to make sure that the person is paying attention to the camera and that they have the camera on. Using a piece of paper to cover the camera of your computer or shining a flashlight onto your device, you should now be able to see if any changes have been made to the screen when you cover it up. Then you may be pinned to the top of their screen if it does.
Drag any video of any participant to where you would like it to appear on the screen by clicking and dragging it. In order to achieve the desired order that you would like to see on the screen, continue as needed.
During a meeting or webinar, if the participant looks away from Zoom for more than 30 seconds, the host will be able to see the indicator displayed in the participant panel of the meeting or webinar. It can be a client or an application.
Boyd told the crowd, “Just be a little friendly and appreciative to them and make them feel appreciated,” he suggested. Whether it is something they said, something they looked like, or something they did, try to compliment it. Alternatively, you can just tell them that they seem interesting to you.

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