Using Workspace Reservation for Zoom Rooms
Zoom Help As part of the Zoom Workspace Reservation user flow, Zoom Phone Appliances (ZPA) are supported by Zoom Phone. It is possible to make a reservation for a workspace in the…
July 2022
Viewing Zoom Contact Center historical reports
In order to make data-driven decisions, administrators, supervisors, and agents can use historical reports to view KPIs, such as missed calls and abandoned calls, which can be used in order…
Using Workspace Reservation on the Zoom web portal
Users can reserve office workspaces through Workspace Reservations. On a Zoom Rooms for Touch device, the Virtual Receptionist Kiosk, or through the Zoom web portal, users can easily reserve desks…
Viewing Zoom Contact Center real-time analytics
With the real-time analytics dashboard, administrators, supervisors, and agents can easily make effective decisions based on the data they are provided with. Real-time analytics dashboards provide a variety of important…
Managing Zoom Contact Center phone numbers
It is possible for administrators to obtain phone numbers and use them as entry points for voice flows based on their needs. The following are the topics covered in this…
Configuring Alexa for Zoom Room Appliances
In order to control your Zoom Room Appliances hands-free and consistently, you can use Alexa for Business to control them. There is no need to purchase any additional hardware since…
Changing Zoom Contact Center user settings
The settings of the phone users can be changed after they have been added to Zoom Contact Center. The following are the topics covered in this article: How to access…
Changing Waiting Room settings for Zoom Contact Center
The admins have the ability to change the settings of a Waiting Room after it has been created. With Waiting Rooms, video engagements with inbound agents are provided with a…
Managing Waiting Rooms for Zoom Contact Center
Waiting rooms can be created and edited by administrators. An inbound video engagement can be supplemented by a waiting room that offers a rich media experience while the customer waits…
Changing Zoom Contact Center queue settings
The queue settings can be changed once a queue has been created, including adding members and selecting how the queue will be distributed. The following are the topics covered in…