Configuring Alexa for Zoom Room Appliances

This post was most recently updated on July 28th, 2022

In order to control your Zoom Room Appliances hands-free and consistently, you can use Alexa for Business to control them. There is no need to purchase any additional hardware since the solution is built-in and can be deployed easily. A user can ask Alexa a number of things, including joining a meeting, turning up the volume, finding a free room, locating an available Wi-Fi network, and providing the password to the guest Wi-Fi network, with just a few simple steps to get started.

The following are the topics covered in this article:

  • How to setup an IAM user account
  • How to setup a new “least-privilege” IAM account
  • How to enable Alexa for Appliances
  • How to use Alexa for Business
    • Basic commands
    • Advanced commands

Prerequisites for configuring Alexa for Zoom Room Appliances

  • Version 5.5.0 (926) or higher is required for Zoom Rooms Appliance.
  • An Amazon Web Services account with Alexa for Business access is required

How to setup an IAM user account

To integrate the Zoom admin portal with Amazon Web Services (AWS), ask the AWS administrator to add the AlexaforBusinessFullAccess AWS Managed Policy to the existing account of the AlexaforBusinessFullAccess AWS Managed Policy user, if you are using an existing Amazon Web Services (AWS) Identity and Access Management (IAM) user.

  1. You can open the Amazon AWS IAM console by going to
  2. Click on Users, type your user name into the search box, and click on Sign In
    After selecting the desired file from the list, you will be able to view it.
  3. Choose Add permissions, then click on Attach existing policies directly, and then click on Save.
  4. To find AlexaforBusinessFullAccess, enter AlexaforBusinessFullAccess in the search box and press enter.
    From the list of options, choose the one you want.
  5. You will be able to add permissions by selecting Next, reviewing, and adding them to the list.

How to setup a new “least-privilege” AWS IAM account

You may need to ask your AWS administrator to perform additional configurations to suit your environment, but these are the minimal required steps if you wish to use a dedicated AWS IAM account with “least privilege” permissions to integrate Zoom admin portal with AWS (your AWS administrator may have to perform additional configurations depending on your environment):

  1. It is possible to open the IAM console by going to the following address:
  2. You can open the Create Policy Visual Editor by choosing Policies and clicking the Create Policy button.
  3. The service to be used is the IAM service, which can be found in the Service section.
  4. Under the Actions section of the page, expand Access level, and then choose GetRole from the drop-down box. You can then expand the permissions management section and select AttachRolePolicy under Permissions management.
  5. To restrict access to a resource, click the Add ARN button in the Resources section.
  6. Please enter AlexaForBusiness-ExternalProviderZoomRole as the role name in the Role name with path text box in the Add ARN(s) window, and click “Add Role”.
  7. After clicking Next: Tags, you will be taken to the next step.
  8. (Optional) Add tags in accordance with the standards of your organization if applicable.
  9. If you are reviewing the policy, select Next: Review. In the Name text field, enter a name according to your organization’s standards, for example, ZoomRoomsIntegrationIAMPermissionsForAlexaForBusiness. You can also enter a description.
  10. To create a policy, click on the Create policy button.
  11. Then click on Add users, and then chPlease enter a description for your username, choose the AWS credential type Password – AWS Management Console access, and set a password for the account.access and set a password.
  12. It is recommended to click on Attach existing policies directly instead of searching for and adding the following two policies:
    • As a starting point, let’s take a look at the policy you have just created.
    • Second, is the AlexaForBusinessFullAccess policy that is managed by AWS.
  13. The next step is to add tags to the post.
  14. You can add tags based on the standards of your organization if you wish to do so.
  15. Click the Next: Review button to proceed to the next step.
  16. Create a new user by clicking the Create User button.
  17. AWS console must be shut down before you can sign out.

How to enable Alexa for Appliances

Note: The use of this feature should be done with caution. There is an action called Link Amazon Web Services (AWS) account that will change the Voice Command type to Alexa immediately for all Zoom Room Appliances if Voice Commands have already been enabled. Before connecting your AWS account to Voice Commands, you may wish to temporarily turn them off.

To avoid using a wrong AWS account when integrating the Zoom admin portal with Alexa for Business, make sure you are logged out of the AWS Console before proceeding. We recommend that you use an incognito or private session of your browser when visiting this site.

  1. Click the Zoom Rooms tab in the Zoom web portal after you have logged into your Zoom account and clicked Room Management. After that,
    Click on the Account Settings button.
  2. On the Meeting tab, select Alexa for Business and scroll down to the bottom of the page. Please click on the link below
    AWS account is a web service providIn order to login to AWS, you will need to enter your credentials.your AWS login credentials. Please ensure that you are logged in as the correct AWS IAM user, then click on the Enable button.
  3. Click on Room Management on the Zoom web portal, and then click on Zoom Rooms to access the Zoom web portal. The first step to enabling Alexa for Business is to navigate to the Account Settings page and choose the Zoom Rooms hierarchy, or you can reach out to the specific room(s) that you want to enable Alexa for Business in and click Edit.
  4. Click the Meeting tab, and then toggle the Voice Commands toggle to enable them after you’ve chosen one of the options above. The next step is to select Alexa for Business from the menu. Set the city where you want to get local information like weather and traffic, if you wish to get local information such as weather and traffic in the area where you are staying. Then click on the Save button.
  5. The Alexa feature can be enabled or disabled on your Zoom Rooms controller or touch screen by tapping the Alexa Enable/Disable button on the screen.

How to use Alexa for Business

Basic commands

You can say… Zoom Rooms will…
“Alexa, join my meeting”
“Alexa, start my meeting”
Join a scheduled meeting or join by meeting ID.
“Alexa, end the meeting”
“Alexa, hang up”
Leave a meeting
“Alexa, end the call” End a call for all participants (if user is the host)
“Alexa, turn the volume
Adjust the Zoom Room volume level
“Alexa, how is the Dow Jones
Find information and general Q&A


Advanced commands

  1. Click Room Management, then click Zoom Rooms on the Zoom web portal in order to enable advanced commands. Using the Account Settings button, you will be able to use Zoom Rooms hierarchy, or you can locate specific rooms and click Edit to edit them.
  2. You can find Voice Commands by clicking on the Meeting tab in the toolbar. To access advanced features of the AWS console, click on Open AWS console. To set up advanced features like booking rooms and setting up your private skills, you can follow this guide.
You can say… Zoom Rooms will…
“Alexa, is this room available?”
“Alexa, is this room free?”
Check general room availability and respond
“Alexa, is this room free for 30 minutes?” Check room availability for a specific
“Alexa, is this room free at 10 AM?” Check room availability for a specific time
“Alexa, who booked this room?”
“Alexa, who booked this room at 2 PM?”
Find out who reserved room
“Alexa, book this room for 30 minutes”
“Alexa, book this room at 2 PM for 60 minutes”
“Alexa, reserve this room until 1 PM”
Make an instant booking
“Alexa, extend the meeting”
“Alexa, extend the meeting by half an hour”
“Alexa, extend the meeting for 15 minutes”
Extend a room reservation
“Alexa, when is the next meeting?” Find the next reservation
“Alexa, find me a room”
“Alexa, find a room for an hour”
“Alexa, find a room at noon”
Find an available room
“Alexa, turn on lights”
“Alexa, turn off lights”
“Alexa, dim the lights”
Control smart devices (requires a third-party Smart Home skill)
“Alexa, what’s the Wi-Fi password?” Access company FAQs using Knowledge Skills (requires a Knowledge skill)