Frequently asked questions about the new Zoom payment address for check payments A recent email notification was sent to Zoom customers notifying them of the upcoming relocation of Zoom’s payment lockbox. The email message in this case is correct, but both the name of the recipient and the payment address appear to be incorrect. Pay…
It is possible that a problem with the local data within your Zoom application has caused the error on-screen message: “Failed to sign in. Please try again. (Error Code: 4)”. How to fix Error Code 4 I found that uninstalling the Zoom application and then reinstalling it was the simplest way to resolve this issue….
In Zoom, a recording can be recovered from the trash by clicking the “recover” button. Learn more about the effects of deleting cloud recordings when a user unsubscribes from their cloud account. Prerequisites for recovering a deleted cloud recording Cloud Recording enabled for licensed users How to recover a deleted cloud recording Log into the…
Zoom Client can be launched in Google Chrome by clicking on Launch Application. Chrome may have remembered to do nothing according to your selection of “Do Nothing” while you selected “Remember my choice for all links of this type” option, inducing it to do nothing when requesting Zoom. Instructions Please follow the instructions below for…
Viewing your invoice history On the Zoom web portal, you can find a history of invoices that pertain to a specific account. Account owners, admins or other roles with the appropriate billing permissions are required to make changes to your account. The breakdown of invoice sections and details can be found in our breakdown of…
Resubscribing after account shutdown for non-payment It is recommended that you pay any outstanding invoices in order to continue your Zoom subscription. If your Zoom subscription was canceled due to nonpayment or if you are no longer able to add or edit additional licenses, you must first pay your outstanding invoices in order to subscribe…
For the security of all meetings, you can choose from a number of additional security options, such as a passcode, a waiting area, and a setting that only authenticated users are allowed into the meeting. It is not possible to participate in meetings unless you have a passcode, wait in the waiting room, or are…
Upgrading your account and add-ons The Zoom plan can be upgraded at any time and at no extra cost to you. A pro-rated amount will be credited to the account for the time remaining on your existing subscription, and you will then be charged for the upgrade plus the credit. If you upgrade in the…
About Firefox opening multiple tabs when joining a meeting Mozilla Firefox will begin opening tabs repeatedly when you try to join a Zoom meeting. Troubleshooting for Firefox opening multiple tabs Click on “Options” on the Firefox menu bar. Check that the Zoom Meetings Application is either set to “Always Ask” or to “Use Zoom…
During a meeting you can view a variety of diagnostic information about the meeting through meeting statistics. By doing this, you will be able to determine if there is a problem with the network, the audio system, or the video system during the meeting. In addition to viewing diagnostic information, Zoom Phone license holders can…
