In the event that you need to assign more than 100 licenses to existing users as an account owner or administrator, you can batch assign Zoom Phone licenses to them. A Zoom Phone license will be assigned automatically to a user when they purchase a Zoom Phone license. Once you have assigned licenses, you will…
You can change the settings of phone users after adding them to Zoom Phone. Notes: A policy setting enables or disables certain phone features at the account level, as well as account-level settings that can be applied to all phone users in the account. Certain settings can be applied in bulk using a template. Prerequisites…
The standard phone user, the auto receptionist, the call queue, and shared line groups can all have their own separate voicemail/videomail inbox. By changing the extension’s routing options, you can allow callers to leave voicemails for the extension. This will allow them to leave voicemails for that extension. Admins will be able to access the…
A privacy feature can be enabled by account owners or administrators for shared line groups or shared line appearances (call delegation) on their account. It is possible for members of a shared group and members of a shared appearance to lock a call, which makes it impossible for others to take over a held call,…
The use of call delegation (also known as the appearance of a shared line) can be seen as a simple way for people to use their phones to assign other people to take their calls on their behalf. For instance, it is possible for executives to assign their assistants the privilege of making and receiving…
The capability of group call pickup allows members of the organization to pick up inbound calls for other members of the organization without the need for them to access the member’s desk phone or Zoom client in order to do so. Depending on the agreement, members can use their own phones or use the phones…
Shared line groups can be configured to display a different name, use an extension number, and have different hours of operation. Prerequisites for changing shared line group settings A shared line group has been set up Accounts for Business, Education, and Pro Admin or owner privileges License for Zoom Phone How to access shared line…
Administrators can share a phone number and extension with a group of users or common areas. Voicemail and direct phone numbers for the shared line group are available to all members. You can set routing rules for shared line groups and apply custom business hours, closed hours, and holidays. Check out our comparison of call…
It is easy for phone users to answer calls that are currently awaiting in a call queue by using a call queue pickup code. In order to receive call queue notifications and to answer queue calls outside business hours, members of the call queue may use the pickup code if they have opted out of…
Changing call queue settings It is possible to change the settings of each call queue after you have created the call queues. For more information about call queues, please refer to the article on call queues. Note: It is possible to use Zoom Phone role management to grant access to or management of site settings…
