A telephone receptionist answers the phone by playing a personalized recording and routes the call to the appropriate party, call queue, common area phone, or voicemail. The auto receptionist can also be set up to direct the caller to an interactive voice response (IVR) system so that they can select an option for the routing…
As can be seen from the table below, the main call routing methods are compared in terms of their features. It is possible for Zoom Phone systems to route inbound calls to a specific phone user or group of phone users by using the call routing methods described above. For more information on each call…
For extensions, administrators have the ability to change the following default settings for business hours and overflows. Note: You are only able to change these settings at the site level if you have multiple sites enabled. You can only change the settings of multiple sites that have been disabled at the account level if you have…
Please follow the sections below in order to provision a Yealink phone that supports zero touch provisioning if you are having issues with it or your phone does not support it. Note: The quick start guide for provisioning should be read before proceeding with this article. The following topics are covered in this article: How…
In Zoom Phone’s audio library, Zoom Phone admins and users have the option of selecting, recording, or uploading their own custom audio. If you would like a quick and easy method of generating audio from text, you can also convert text to speech. You can find a list of the audio files you can customize…
There is an option for account owners and admins to access recordings of all calls made by their users or queues of users. Also, it is possible for you to share recordings of your calls with a user of your phone, and you can choose whether that user is allowed to access those recordings. The…
Administrators of Zoom Phone can enable other users of Zoom Phone to access their voicemail messages from other phone users for various reasons, including sharing voicemail inboxes, call queues, automatic receptionists, and shared line groups. When using shared voicemail inboxes, it is important to keep these things in mind: In the Zoom desktop client, web…
There are different settings available for Zoom Phone on the desktop client and mobile app, which are described in this article. You can view essential information about your Zoom Phone account such as your direct line number and your extension number, as well as change the ringtone for inbound calls as well. You can also…
Users and administrators of the system have the ability to customize the call handling settings so that they can determine how calls are handled during business hours, closed hours, or holidays. During business hours, you can configure Zoom so that all calls will go straight to your voicemail box during closed hours, however during closed…
We have provided instructions below to assist you in provisioning a supported Polycom SoundPoint, VVX, or SoundStation series phone if you encounter any issues with zero touch provisioning or if your phone doesn’t support it. Note: The quick start guide for provisioning should be read before proceeding with this article. The following topics are covered…
