Managing Zoom Contact Center inboxes
Zoom Help Consumers can leave voice and video messages in voicemail inboxes created by administrators. You can use the flow editor to route to an inbox after adding an inbox and grant…
Zoom Help
Reserving other Zoom Rooms with a scheduling display
You can make it possible for your users to schedule Zoom Room reservations to be made from a scheduling display if your organization has more than one Zoom Room. The…
Customizing your Zoom Rooms background
It is possible to add custom images as backgrounds to all Zoom Rooms in your account, or to specific rooms, floors, or locations within your account, within the Zoom web…
Changing Zoom Contact Center account settings
Zoom Contact Center preferences provide administrators with the ability to change settings at the account level, such as the reason for opting out of queues. There are several topics covered…
Getting started with Zoom Rooms for Touch
Using a Windows PC that features a touchscreen, you can install the Zoom Rooms software and use a touch screen controller to start or join a meeting, or if you…
Using Zoom Rooms scheduling display
In order to schedule and view upcoming meetings using Zoom Rooms, a second tablet can be used as a management tool for room scheduling and room management. Position the tablet…
Using Workspace Reservation for Zoom Rooms
As part of the Zoom Workspace Reservation user flow, Zoom Phone Appliances (ZPA) are supported by Zoom Phone. It is possible to make a reservation for a workspace in the…
Viewing Zoom Contact Center historical reports
In order to make data-driven decisions, administrators, supervisors, and agents can use historical reports to view KPIs, such as missed calls and abandoned calls, which can be used in order…
Using Workspace Reservation on the Zoom web portal
Users can reserve office workspaces through Workspace Reservations. On a Zoom Rooms for Touch device, the Virtual Receptionist Kiosk, or through the Zoom web portal, users can easily reserve desks…
Viewing Zoom Contact Center real-time analytics
With the real-time analytics dashboard, administrators, supervisors, and agents can easily make effective decisions based on the data they are provided with. Real-time analytics dashboards provide a variety of important…