If chat cloud storage is enabled during the setup of an account owner or admin account, then they can view chat history of users on their account. We archive and store all chat messages on Zoom’s cloud based AWS DynamoDB service, and they can be accessed and accessed for as long as they need to…
The main company number you selected when you set up your Zoom account can be viewed or changed by the account owner or admin since you are the one who chose it. If an external caller calls the main company number and dials the extension of the user, they will be able to reach the…
It is possible for account owners or administrators to specify the length of time that chat messages are stored in the Zoom cloud and on their local devices. After the specified time frame, all messages are deleted. There will be a yellow banner displayed in your Zoom chat window if your local messages are going…
The Zoom Group Messaging product, Zoom Chat, will be introducing a new report tool, the IM Dashboard, on July 1st, which will allow account administrators and owners to have an overview of their account’s usage metrics, on an account-by-account basis, for Zoom Chat. Having now grown and evolved to be one of our most popular…
In order to ensure the security of chat messages between Zoom users, advanced chat encryption has been implemented. Using the Advanced Encryption Standard (AES) 256-bit algorithm, all chat messages are encrypted using the TLS 1.2 protocol with advanced encryption. The following topics are covered in this article: Differences when advanced chat encryption is enabled and…
As shown in the table below, external users have fewer channel privileges in comparison with internal users, as shown in the following example. Note: An account administrator or channel administrator can enable or disable the privileges marked with an asterisk (*) by making sure that they are enabled. For more information on a particular privilege,…
Note: Before Zoom Chat was called the Zoom IM dashboard, it was known as the Zoom Chat dashboard. Take a look at what has been released on July 1, 2021 in terms of UI enhancements. In Zoom Chat, our group messaging product, account owners and admins can view statistics about their account usage. The metrics…
A number prefix that qualifies as a special rate number and is subject to a per-minute rate, regardless of the calling plan that is assigned to the users that place the calls, is one of those prefixes that qualify as special rate numbers. It is not uncommon for these numbers to be split-cost or shared-cost…
Users are able to send one-way announcements to all other users within the same account with the help of chat announcements. It is possible for account owners and admins to add up to 50 users who are able to send announcements from the account. In this article, we will discuss the following topics: Limitations of…
You can send and receive audio through the Polycom HDX Series video endpoint, however you will not be able to send or receive video at the same time from it. Please check the following to see if the problem can be resolved: If the Diagnostic Mode (or Basic Mode if you are running version 3.0.2…
