Managing Zoom Contact Center phone numbers
Zoom Help It is possible for administrators to obtain phone numbers and use them as entry points for voice flows based on their needs. The following are the topics covered in this…
Zoom Help
Configuring Alexa for Zoom Room Appliances
In order to control your Zoom Room Appliances hands-free and consistently, you can use Alexa for Business to control them. There is no need to purchase any additional hardware since…
Changing Zoom Contact Center user settings
The settings of the phone users can be changed after they have been added to Zoom Contact Center. The following are the topics covered in this article: How to access…
Changing Waiting Room settings for Zoom Contact Center
The admins have the ability to change the settings of a Waiting Room after it has been created. With Waiting Rooms, video engagements with inbound agents are provided with a…
Managing Waiting Rooms for Zoom Contact Center
Waiting rooms can be created and edited by administrators. An inbound video engagement can be supplemented by a waiting room that offers a rich media experience while the customer waits…
Changing Zoom Contact Center queue settings
The queue settings can be changed once a queue has been created, including adding members and selecting how the queue will be distributed. The following are the topics covered in…
Managing Zoom Contact Center queues
It is possible for administrators to create queues and add members to queues. Agents are routed to queues based on the order in which their calls are received. As part…
Remotely upgrading Zoom Room devices with ZDM
There are a number of Zoom applications, operating systems, and firmware versions that you are able to upgrade through the Zoom Device Management portal if they are enrolled in Zoom…
Getting started with Zoom Contact Center (agents)
With Zoom Contact Center, you can manage every aspect of your customer relationship in an omnichannel manner, including video, and across the Zoom platform as well. Contact center capabilities are…
Upgrading or downgrading Zoom Rooms
In order to upgrade or downgrade the Zoom Rooms software, administrators and owners of the accounts can use the Zoom web portal to upgrade the Zoom Rooms software remotely to…