You can send and receive audio through the Polycom HDX Series video endpoint, however you will not be able to send or receive video at the same time from it. Please check the following to see if the problem can be resolved: If the Diagnostic Mode (or Basic Mode if you are running version 3.0.2…
There are channels that you can create in Zoom that allow users to chat with each other and communicate with each other. The main purpose of having them is to keep track of a specific project, team, or topic. Channels that are public are open to everyone, while channels that are private are only open…
When connecting via video through the Zoom Room Connector, it is required that you use the H.264 video protocol. There is a protocol that is available in the Tandberg MXP series of devices, however it is not used by default on these devices. How to enable the H.264 protocol on a Tandberg MXP device You…
With Zoom Chat, you can communicate in real-time over video and over the phone. Zoom Chat can be deployed to: Collaboration inside and outside your organization can increase productivity across all workflows. Provide users with instant options for starting video and voice calls, sharing files, and pinning messages. Ensure that tribal knowledge and corporate messaging…
With Zoom Chat, team members can communicate more effectively with external Zoom users, whether they are paying or free users. You can do the following with Zoom Chat: Keep knowledge and information at your fingertips by finding contacts, messages, and files quickly. By using starred chats and customized notifications, you’ll be able to effectively manage…
Important: Yealink VP59 Video IP Phones are known to have a known issue when provisioning them. This model should not be provisioned by customers until a fix is deployed in June, after which the problem will be solved. To prevent this issue from occurring, add a rule to prevent firmware updates from being performed. Here is…
If you click the Advanced Options tab when creating a conference, you can add questions to a survey. This article covers: How to add questions to a Zoom Events survey Available question formats Multiple Choice Single Choice Short Answer Long Answer Rating Scale Additional customization options Prerequisites for adding questions to a Zoom Events survey…
As part of Zoom’s ongoing effort to strengthen data security, the Conference Room Connector (CRC) will be migrated to Transport Layer Security (TLS) 1.2+ over the next twelve months. The migration will include Zoom disabling the option for all SIP/H.323 devices to use TLS 1.0 and 1.1 for encryption as part of the process of…
It is best to familiarize yourself with Zoom Events’ security options for an event and conference prior to scheduling your event. The most effective way to prevent disruptions during your Zoom Event is to only enable the features that are necessary to conduct the event. You have the option of reporting any attendee who you…
I would recommend opening a support ticket with Zoom support before sending us troubleshooting logs. As soon as a ticket has been generated, we will get in touch with you with further instructions. We would appreciate it if you could follow the steps below to generate the troubleshooting logs if Zoom support asks for them….
