The auto-answer feature of group messaging allows you to send an automatic reply to an invitation to a meeting that has been sent to you by a specified user. It’s useful to be able to automatically join a meeting if you would like to be able to do so without needing to accept or answer an invitation before joining a meeting in Zoom Rooms.

Prerequisites

• Zoom desktop client
  • Windows: 5.2.2 (45108.0831) or higher
  • MacOS: 5.2.2 (45106.0831) or higher
• Zoom mobile app
  • IOS: 5.2.1 (44038.0816) or higher

Enabling an auto-answer group in chat

For your account

To enable the feature that automatically answers group chats across your entire organization, follow these steps:

1. Admins can edit account settings on the Zoom web portal by signing in as admins.
2. Under Account Management, click Account Settings.
3. From the Meetings tab, click the Edit button.
4. To enable or disable the auto-answer feature, click the Auto-answer group in chat toggle in the In Meeting (Advanced) window.
5. Verify the change by clicking Enable or Disable if a verification dialog appears.
6. For additional security, click the lock icon to prevent the setting from being changed by any user in your account. Afterward, click Lock to confirm the setting.

For a group

1. As an administrator, you will be able to edit groups when you sign in to the Zoom web portal.
2. Simply click on the User Management menu then choose Groups from the list.
3. From the list of options, click on the name of the appropriate group.
4. On the Meetings tab, select the appropriate meeting.
5. You can enable or disable the Auto-respond group in chat feature on the In Meeting (Advanced) tab by clicking the toggle switch next to it.
6. Verify the change by clicking Enable or Disable on the verification dialog box if it appears.
   
   Note : 
   Grayed out options need to be changed at the account level, since they have been locked there.
7. Click the lock icon to make sure that no other users are able to change this setting. Click Lock to confirm.

For your own use

1. Join the Zoom web portal by logging in or creating an account.
2. You will find Settings on the left side of the page.
3. You will find Meetings on the left side of the page.
4. To enable or disable auto-answering in a group chat, click the toggle next to In Meeting (Advanced).
5. To verify the change, click on the Enable or Disable button if a verification dialog appears.
   
   Note : It needs to be changed at the account level if the option is grayed out. 

Added contacts to the auto-answer group

Windows | macOS

It is necessary for the user who invites the contact to be an auto-answer group member before the Zoom client will automatically join meetings when they are invited. To add a member to the group, you can complete the process below.

• Open Zoom’s desktop client on your computer and sign in.
• From the drop-down menu, select Contacts.
• Add the user whose chat answer should be auto-answered (scroll or search the chat group in your chat list), right click on the user and select Add to Auto Answer Group from the context menu.

You will notice a new group called Auto Answer Group that will appear in your contact’s list.

A user can be removed from the auto-answer group by following these steps:

1. In the user’s auto-address group, right click on the user’s name and select the option to remove them from the group.

IOS

Zoom joins meetings automatically when an invited contact joins the auto-answer group, as long as the user who invited the contact is a member of that group. For more information, see the steps below:

• Log into the Zoom app on your mobile device.
• Click Contacts.
• The user to add to the auto-answer chat group should be found and selected (by scrolling or searching).
• You can enable Auto Accept Calls by tapping the More (…) icon in the upper-right corner of the contact details page.

A user can be removed from the auto-answer group by following these steps:

1. If you don’t want the auto-accept call feature enabled, tap the More (…) icon in the top-right corner of the contact details page.

Android

It is necessary for the user who invites the contact to be an auto-answer group member before the Zoom client will automatically join meetings when they are invited. To add a member to the group, you can complete the process below.

• Using Zoom’s mobile app, sign in to your account.
• Then tap on Contacts.
• To add a user to the automatic response chat group (scroll or search), find and click on his or her name in the list.
• On the Contact Details page, in the top-right corner, tap More (…) and then tap Enable Auto Accept Call in order to make the call automatically accepted.

Note: This user’s invites now automatically accept. The number of users who can be added to the auto-answer group is unlimited.

Users can be removed from the auto-answer group by following these steps:

1. To disable auto accept calls, tap the More (…) icon in the top-right corner of the details page for the contact.