Troubleshooting log of Outlook plug-in on PC for Zoom App
We recommend that you install the special troubleshooting package provided by our Support team to help Zoom engineers find out more about your issue and track your progress. When troubleshooting is complete, the Support team might ask you to install a special troubleshooting package for the Outlook add-in. As soon as you have recreated the problem, these files need to be submitted to your Zoom support agent through your existing ticket. It is important to note that when you use the troubleshooting version, Zoom support or engineering will not be able to access your PC; rather, they will be able to gather more information about your issue.
- Here is where you can download the latest version of the Outlook Plugin troubleshooting guide provided by Support.
- Once you download the file, double-click it and follow the instructions.
- Try to reproduce the issue by opening Outlook (or simply closing and re-opening it)
- Please refer to the Outlook Plugin documentation if you are not able to find the plugin.
- In order to reproduce the issue, open Windows Explorer and navigate to the following path: C:\Users\ [User] \AppData\Roaming
Please make sure you can see hidden folders in order to be able to see this folder. - Navigate to the Zoom Outlook Plugin folder.
- Choose the folder by right clicking on it and choosing Send To > Compressed (zipped) folder.
- If you have created a folder called [Ticket #].zip (e.g., 55555.zip), then you should rename the folder.
- Send the compressed (zipped) folder or upload to Dropbox/Google Drive and send us the link in your support ticket.
Read it also –
Contents
- 1 Frequently Asked Questions
- 2 How do I fix the Zoom plugin in Outlook?
- 3 How do I enable the Zoom in Outlook plugin?
- 4 How do I manually update the Zoom In Outlook plugin?
- 5 Why is my Zoom meeting not showing up in Outlook?
- 6 Does Zoom have an Outlook plugin?
- 7 How do I add zoom in Outlook 365?
- 8 Is the Zoom plugin for Outlook free?
- 9 Does zoom work with Office 365?
- 10 Related Articles
Frequently Asked Questions
How do I fix the Zoom plugin in Outlook?
- Select Options from the File menu in Outlook.
- From the menu on the left, click Add-ins.
- Use the drop-down field at the bottom of the Manage field to select Disabled Items, and then click Go…
- Click on Enable to enable Zoom Outlook Plug-in.
- It is recommended that you close and re-open Outlook.
How do I enable the Zoom in Outlook plugin?
- Log into your Outlook account by opening it.
- You can access the File tab at the top-left corner.
- You can manage add-ins by clicking Info, scrolling down and clicking Manage Add-ins. You can manage your add-ins in Outlook by opening a browser. …
- Search for Zoom for Outlook and click Add in the Add-Ins for Outlook window.
How do I manually update the Zoom In Outlook plugin?
Why is my Zoom meeting not showing up in Outlook?
Does Zoom have an Outlook plugin?
How do I add zoom in Outlook 365?
Is the Zoom plugin for Outlook free?
Does zoom work with Office 365?
Calendar service to be added to Zoom by Office 365 admin
Zoom’s web portal can be accessed by signing in. You can integrate your calendar by clicking Room Management in the navigation menu.
