Troubleshooting log of Outlook plug-in on PC for Zoom App

We recommend that you install the special troubleshooting package provided by our Support team to help Zoom engineers find out more about your issue and track your progress. When troubleshooting is complete, the Support team might ask you to install a special troubleshooting package for the Outlook add-in. As soon as you have recreated the problem, these files need to be submitted to your Zoom support agent through your existing ticket. It is important to note that when you use the troubleshooting version, Zoom support or engineering will not be able to access your PC; rather, they will be able to gather more information about your issue. 

  1. Here is where you can download the latest version of the Outlook Plugin troubleshooting guide provided by Support. 
  2. Once you download the file, double-click it and follow the instructions.
  3. Try to reproduce the issue by opening Outlook (or simply closing and re-opening it)
    • Please refer to the Outlook Plugin documentation if you are not able to find the plugin.
  4. In order to reproduce the issue, open Windows Explorer and navigate to the following path: C:\Users\ [User] \AppData\Roaming
    Please make sure you can see hidden folders in order to be able to see this folder.
  5. Navigate to the Zoom Outlook Plugin folder.
  6. Choose the folder by right clicking on it and choosing Send To > Compressed (zipped) folder.
  7. If you have created a folder called [Ticket #].zip (e.g.,, then you should rename the folder.
  8. Send the compressed (zipped) folder or upload to Dropbox/Google Drive and send us the link in your support ticket. 

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Frequently Asked Questions

Outlook Calendar – Zoom Plugin Not Working
  1. Select Options from the File menu in Outlook.
  2. From the menu on the left, click Add-ins.
  3. Use the drop-down field at the bottom of the Manage field to select Disabled Items, and then click Go…
  4. Click on Enable to enable Zoom Outlook Plug-in.
  5. It is recommended that you close and re-open Outlook.


  1. Log into your Outlook account by opening it.
  2. You can access the File tab at the top-left corner.
  3. You can manage add-ins by clicking Info, scrolling down and clicking Manage Add-ins. You can manage your add-ins in Outlook by opening a browser. …
  4. Search for Zoom for Outlook and click Add in the Add-Ins for Outlook window.


Click the Download button under “Zoom Plugin for Microsoft Outlook” in the Download Center to update the Outlook Plugin.
When you open Outlook options, you will not see the Schedule a meeting icon. Select the Disabled Items option. Plug-in Zoom Outlook to your computer. Make sure Enable is selected.
It’s easy to schedule a Zoom meeting in Microsoft Outlook with the Zoom Microsoft Outlook plugin. In addition to scheduling and starting Zoom meetings, you can also convert existing meetings into Zoom meetings using the plugin.
If you return to Outlook, you won’t see Zoom near the Get Add-ins button. Creating an event or meeting in Outlook will bring it up. Zoom Meetings and Settings buttons are located on the Event tab.
At, you can sign up for free. Microsoft Outlook users can schedule Zoom meetings using the Zoom Scheduler Add-in.

Calendar service to be added to Zoom by Office 365 admin

Zoom’s web portal can be accessed by signing in. You can integrate your calendar by clicking Room Management in the navigation menu.

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