PC troubleshooting log for Zoom App

This post was most recently updated on July 29th, 2022

The Zoom troubleshooting package contains log files to help Zoom engineers investigate problems. After reproducing the problem, these files need to be sent to the Zoom Support Agent using an existing ticket. In the troubleshooting version, Zoom support on the computer is not available and you do not have access to engineering.


  1. Download the installation package from the link provided by the support team.
  2. Double click to start installation
  3. Log in to a new PC client. Please ignore it if prompted to update.
  4. Reproduce the problem.
  5. Click Open Log File .
  6. Compress the latest log file in zip format and use ticket to name the file.
    Example: ticket 4444.zip or yorname.zip
  7. Send the zipped log or upload it to the drop box and send the link.
  8. After sending the log, uninstall this troubleshooting version of Zoom and reinstall it from the
    Download Center .

Reference: If you can not find the log, the log file is located at:

  •   Win7 +: C: Users  My Account  AppData Roaming Zoom logs
  •   XP: C: Documents and Settings  My Account  Application Data Zoom logs

These folders may be hidden on your computer. You can search% appdata% or temporarily show all hidden files and folders .


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