- Download the troubleshooting application provided by Support.
- Double-click the file and open it according to the instructions.
- Log in to the new Mac Outlook plug-in and repeat the same case to reproduce the problem.
- Open the Finder, select Move , then select Move to Folder .
For Outlook 2011: Enter /Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log.
For Office 365/2016 version 15x: Enter “~ / Library / Containers / com.microsoft.outlook / Data / Documents / ZoomOutlookPlugin / ZoomOutlookPlugin.log”.
- Send the zipped log or upload it to the drop box and send the link.
- After sending the log, please uninstall the troubleshooting version of this Zoom Outlook plug-in and reinstall it from the Download Center