This post was most recently updated on April 19th, 2022
There is a possibility that the Support team may ask you to install the Zoom Team Work troubleshooting package for the purpose of collecting more information about the issue and assisting Zoom engineers with their investigation when you report an issue through the desktop client. It is necessary to send the files to your Zoom support agent via the existing ticket that you have opened shortly after recreating the issue. Instead, the troubleshooting version simply gathers more information to help diagnose your issue, unlike the troubleshooting version, which allows Zoom support or engineering to access your computer.
- Download the installation package from the link provided by the support team.
- Install the package if necessary. Most versions can be installed from the software center. See the installation instructions for each Linux file type and flavor .
- Log in to a new Linux client and run the same test case to reproduce the problem.
- End the meeting
- Open a terminal and navigate to the log folder by typing: cd ~ / .zoom
- Compress log folder. The following users of Ubuntu 14.04 environment execute tar-cvvf logs.tar logs and compress them in tar format.
- You can move the newly compressed file as a convenience for sending the file. Move the newly compressed log folder to the Documents folder.
mv logs.tar / home / [Your Name] / Documents
- Send the zipped log or upload it to the drop box and send the link.
- After sending the log, uninstall the troubleshooting version of Zoom and re-install it here (Link) .
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