Changing phone settings (client or app) in Zoom App

This post was most recently updated on July 23rd, 2022

There are different settings available for Zoom Phone on the desktop client and mobile app, which are described in this article. You can view essential information about your Zoom Phone account such as your direct line number and your extension number, as well as change the ringtone for inbound calls as well.

You can also change your settings in the Zoom web portal if you want to change advanced settings such as voicemail and business hours.

The following topics are covered in this article:

  • Desktop client
    • Enabling or disabling calls from call queues
    • Changing the ringtone
  • Mobile app

Prerequisites for changing phone settings in the desktop client or mobile app

  • Zoom desktop client
    • Windows: 4.4.52570.0415 or higher
    • macOS: 4.4.52551.0414 or higher
    • Linux: 3.0.285090.0826 or higher
  • Zoom mobile app
    • Android: 4.4.52504.0411 or higher
    • iOS: 4.4.0 (52578.0415) or higher
  • Zoom Phone license

Desktop client

Note:

A laptop icon indicates that the settings can only be changed on the desktop client if they are marked with the laptop icon. The web portal or the mobile app do not provide access to these settings.

  1. Log into the Zoom desktop client by entering your Zoom username and password.
  2. When you click on your profile picture, you will be able to access your settings.
  3. Click on the Phone tab on the left side of the screen.
    There are a number of options and information you can choose from, including:
  • Direct Number: Direct numbers assigned to you will be displayed in this section. Once you have hovered over the number, you can click the copy button to copy the number to the clipboard on your computer.
  • Company Number: This display shows the main company number and your extension number for the company. The number can be copied to your clipboard by hovering over it, then clicking the copy button on the right of the number.
  • Note: You can copy your direct or company numbers by highlighting them, right clicking on them, and choosing the Copy option.
  • Local Dialing: For local calls, the country code displayed is the one that is used for the local call. Your Zoom Phone settings can be changed in the Zoom Phone web portal by going to Zoom Phone settings.
  • Area Code: For local calls, it displays the area code that is used by the phone company. Zoom Phone will automatically add the area code to a number without an area code if you dial it without an area code. The Zoom Phone settings can be changed through the Zoom Phone web portal under the Zoom Phone settings tab.
  • You can enable or disable call notifications for inbound calls that are routed from your shared line group by selecting a checkbox on the Shared Line Group page (available only to members of that group). All desktop clients, mobile apps, and desk phones will be impacted by this setting. In addition, this setting is synchronized across all platforms, including the identical setting across the web portal as well.
    Note: Zoom’s web portal allows you to change this setting if you are using the Linux client, since it does not appear in the Linux client. See a comparison of phone features across platforms for more information about the features available on different phones.
  • Location Permission: For emergency calls, Zoom needs access to your location in order to make calls to you.
  • Emergency Address: An emergency address is displayed when you are in an emergency situation. When you see that there is no emergency address detected or if you need to update your address, click Manage to manage your address.
  • Hide incoming calls while in a meeting: While you are in a Zoom meeting, you can choose to turn off notifications for incoming Zoom Phone calls.
  • Note: Zoom desktop clients are the only ones that can be set to use this setting. Your provisioned desk phones will still ring if you are in a Zoom meeting using the desktop client while you are participating in the meeting. Zoom Phone calls will still be notified to you if you are in a Zoom meeting using the Zoom mobile app while you are in the meeting.
  • An external app can be launched or a URL can be used to receive incoming calls
  • Video Greeting
  • Autodial Preference : If you previously gave permission to a third-party app to automatically make calls on your behalf, you will be able to view all of the apps that have this permission and you will be able to change the duration for which that permission is active.
  • Note: It is necessary for your administrator to enable this feature in order for it to work.
  • Report problem: You can send Zoom diagnostic information if you are requested by Zoom support to do so. The service can also be accessed by dialing *#ZOOM# (*#9666#) and sending diagnostic information through this number.

Enable or disable calls from call queues

Your Zoom Phone admin can set up call queues to route calls to a group of users according to the preferences you specify. You have the option of enabling or disabling call notifications for inbound calls routed from call queues if you are a member of one or more call queues.

Notes:

  • Check your Zoom web portal settings in order to see a list of all the call queues you are a member of. It is possible to enable or disable calls from specific call queues if you are a member of several call queues.
  • A desktop client, a mobile app, and a desk phone can all be configured with this setting. In addition, this setting synchronizes across all platforms, including the identical setting found on the web portal as well.
  • Inbound notification calls can be enabled or disabled from your call queue by administrators in order to control whether inbound notifications are enabled or disabled.
  1. Open the Zoom desktop client and sign in to your account.
  2. On the top-right corner of the page, click on your profile picture.
  3. Follow one of these options:
    • Whenever you want all calls from call queues to be enabled/disabled, you need to click the Receive Queues Calls toggle.
      Note: It is important to note that if you switch this toggle to on, and you previously set toggles to off for specific call queues, your previously configured settings will continue to apply.
    • The toggles beside each call queue name provide you with the option of enabling or disabling calls from that particular call queue. By clicking these toggles, you will be able to enable or disable calls from that particular call queue.
    • If your admin has enabled the feature, then you will be required to select a reason for opting out of the call queue, if it has been enabled.

Change the ringtone

For incoming meeting invites as well as incoming phone calls, Zoom uses the same ringtone. In order to change your ringtone, you will need to go into your audio settings.

  1.  Open the Zoom desktop client on your computer and sign in.
  2. By clicking your profile picture, you will be able to access your settings.
  3. Select the Audio tab from the drop-down menu.
  4. To adjust the volume of the ringtone, click on the Ringtone Volume control bar on the left side of the screen.
  5. It is possible to adjust the volume of the call waiting feature by clicking the Call Waiting Volume control bar.
  6. A drop-down menu will appear where you can select a ringtone from the Extension menu. To hear a preview of the ringtone, simply click on the play button.
  7. The Direct Number drop-down menu can be accessed by clicking on it and selecting a ringtone from it. You can preview the ringtone by clicking the play button at the bottom of the screen.

Mobile app

  1. Open the Zoom app on your mobile device and sign in.
  2. Select the Settings tab from the menu.
  3. You can access your Zoom Phone extension and direct number by tapping your tap name and photo. You can copy a number to your system’s clipboard by tapping it.
    • Direct number: The direct numbers that have been assigned to you will be displayed here.
    • Extension: Your extension number will be displayed on the screen.
  4. You will need to tap the Phone button.
    The information and options you will see will be as follows:
  • Local calling: A country code is displayed when making a local call.
  • Area code: An area code is displayed when a local call is placed. Zoom Phone automatically adds the appropriate area code to a number when you dial it without an area code. In the Zoom Phone settings which can be accessed through the Zoom Phone web portal, you can change this setting.
  • Receive Queue Calls (only visible if you’re a member of a call queue): Zoom Phone’s admin can set up call queues for the purpose of routing calls to a group of users who are assigned to that queue. You have the option of enabling or disabling call notifications for inbound calls routed from a call queue if you are a member of one or more of them.  There are a few options that you can choose from:
    • Click the Receive Queue Calls toggle to enable/disable all calls from the queues in order to enable/disable all of them.
      Note: It is important to note that if you switch this toggle to on during the process of configuring specific call queues but you have previously set this toggle to off, your previous settings will still apply.
    • Click on the toggle next to each name of the call queue you wish to enable or disable. Click on the toggle next to each name of the call queue you wish to enable or disable calls from that queue.
    • If your admin has enabled the option for opting out of the call queue, you will have to provide a reason for your decision.
  • Receive Shared Line Group calls (only visible if you’re a member of a shared line group): If your shared line group receives inbound calls routed through it, you have the option of enabling or disabling call notifications. It is important to note that this setting applies to all desktop clients as well as the mobile app as well as desk phones. As well as syncing across all platforms, this setting is also synchronized across all web portals as well.
  • Video Greeting
  • Report Problem: Please click the Report Problem button when Zoom Support requests that you do so when you are experiencing problems with Zoom Phone. If you would like to receive diagnostic information as well, you can dial and call *#ZOOM# (*#9666#) and send that information.