As part of the companion mode, your provisioned desk phone is integrated with Zoom meetings. With this feature, you will be able to do the following: Use your desk phone as an audio device for a scheduled Zoom meeting you’d like to join. An example of this is when you see a meeting notification on…
In Zoom Phone, you can conveniently access certain features such as checking your voicemail or hiding your caller ID by using DTMF codes. In addition, you can customize some codes if you’re an admin. Prerequisites for using and customizing DTMF codes License for Zoom Phone DTMF Codes need to be enabled by your administrator in…
The latest firmware version is automatically updated on provisioned Yealink and Poly devices. The firmware version that can be installed on devices can be set by you if you don’t want them to be automatically upgraded. With this option you can keep up to 2 versions of firmware behind the most up-to-date firmware version for…
Our VoIP endpoint firmware management guidelines can be found here. Take the time to read this carefully: If the end user does not follow Zoom Phone VoIP endpoint firmware management policies, or if the end-user does not abide by the requirements and rules for Zoom Phone VoIP endpoint firmware management, Zoom Phone will not be…
AudioCodes MP1XX series ATA devices (for example, MP124 and MP112) can be configured to support faxing using the parameters listed in this article. Prerequisites for setting up fax support for an AudioCodes MP1XX series gateway Gateways that are MP12XX certified by Zoom Phone and are provisioned by Zoom Phone are configured with analog ports and…
With the Power Pack add-on, account owners and admins have the option to opt-in or opt-out of inbound call notification for members with their call queues. All desktop and mobile phones are affected by this setting, as it is synced across desktop clients, mobile apps, and desk phones. The web or desktop client / mobile…
Those who do a lot of phone work and have to transfer calls quickly will find the desktop Power User experience helpful. For instance, receptionists, executive assistants, and help desk agents. As part of the experience, the phone user is able to see a customized panel that is always on top of the phone, allowing…
Customers, sales representatives, customer service reps, and support professionals can make use of the Zoom Phone call queue feature. By using the call queue dashboard, members and moderators can make data-driven decisions. An analytics dashboard provides key information, such as the number of completed/abandoned/overflow calls, the average call handling time, and average call volume as…
Various departments such as sales, support, customer service, and technology support can use the call queue feature of Zoom Phone to manage calls. Aside from real-time analytics, call queue admins and members can also use reports on historical data and analytics to assist them in making effective decisions based on data. Among the Power Pack…
This list explains specific KPIs that are displayed in real-time and historical call queue dashboards. Call result KPIs The real-time analytics and historical dashboards show the following call result KPIs: Abandoned Calls / Abandoned Calls (IN) / Abandoned (IN): A caller who terminated an inbound call while in the queue. This information is only available on the dashboard in…
