Using the Zoom mobile app or desktop client, users can send and receive text messages (SMS) by using the Zoom phone app or desktop client. In addition, you will also be able to get granular control and security over company messaging, in addition to a comprehensive overview of your usage and charges. To set up…
You will be able to view phone usage reports for call queues and users in the course of a specified period in order to gain insight into how users use their phones. A CSV file can be exported containing up to 100,000 records of calls. These reports can also be subscribed to by email, so…
Logs are a collection of information that represent the call records for all incoming and outgoing phone calls for all phone users in the account. Logs are also known as call logs or call history. In addition, you may filter data by type of call (inbound or outbound), date, direction (inbound or outbound), site, call…
It is possible for administrators to subscribe email addresses so that they will receive periodic emails containing call logs, usage reports, billing reports, and historical call queue reports. Upon receiving the email notification, the relevant reports will be attached as a ZIP file, which consists of a CSV file for each report. Prerequisites for subscribing…
It is possible for administrators to view the phone users who have access to the following features via Zoom Phone access reports: Inboxes for shared voicemails Call recordings that can be shared The ability to delegate calls (shared line appearance) In addition to voice messages and call recordings from call queues, automated receptionists, and shared…
An account owner or administrator can assign a department or cost center to a specific user, to a common area phone, to a call queue, to an auto receptionist, to a shared line group, or to a pickup group. With a CSV file, departments can also be assigned in bulk. Dashboard and usage data can…
Instead of adding or updating each location individually, you can import or update several locations using a CSV file after setting up nomadic emergency services. This article covers: How to import locations using a CSV file How to update locations using a CSV file Prerequisites for bulk importing or updating emergency locations License for Zoom…
If a call is made to an emergency number, Zoom Phone provides granular location information of the caller. Nomadic emergency location data is supported by Zoom PSTN carriers in the US and Canada. The ERL and ELIN (Emergency Response Location and Emergency Location Identifier) are not supported by many other countries and carriers. For countries…
W-9 & wire transfer instructions W-9 Document: Our W-9 documentation can be found here as an example. You can download the PDF version of the W-9 here. Wire transfer instructions On the top-left side of your invoice, you can find instructions on how to make an ACH/Wire payment if you are already using manual payment….
Understanding your invoice If you choose to subscribe during the subscription period, you will receive an invoice that lists the products included in your account’s subscription and their quantity, price, and any taxes that will be applied. See the information in the article regarding viewing your invoices if you would like to find out more…
