Error: “Cannot continue. Application format (authorization code) is incorrect” in Zoom App

This post was most recently updated on July 23rd, 2022

When joining a meeting or webinar using Internet Explorer

If you receive the following error, follow these steps to add Zoom as a trusted site and allow it to run:

 

Perform the following steps to resolve this issue:

  1. Open Internet Explorer.
  2. Select [ Internet Options ] from the [ Tool ] menu .
  3. Security Select the tab
  4. Trusted sites and select].
  5. Custom Level and select].
  6. To run the components signed with Authenticode ] whether to select, [ to enable you to select].
  7. Ok Select and apply a].

 

Next, follow the steps below to add Zoom. Us to your list of trusted sites.

  1. Open Internet Explorer.
  2. Tool [of] menu Internet Options and choose].
  3. Security Select the tab
  4. Trusted sites and select].
  5. Site and choose].
  6. ” Add this Web site to the zone , enter Zoom.us in the input field under the”.
  7. Add and choose].
  8. Close and choose].
  9. Ok Select and apply a].
  10. If the above steps do not solve the problem, please submit a support ticket.

 

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