Error: “Cannot continue. Application format (authorization code) is incorrect” in Zoom App
When joining a meeting or webinar using Internet Explorer
If you receive the following error, follow these steps to add Zoom as a trusted site and allow it to run:
Perform the following steps to resolve this issue:
- Open Internet Explorer.
- Select [ Internet Options ] from the [ Tool ] menu .
- [ Security Select the tab
- [ Trusted sites and select].
- [ Custom Level and select].
- [ To run the components signed with Authenticode ] whether to select, [ to enable you to select].
- [ Ok Select and apply a].
Next, follow the steps below to add Zoom. Us to your list of trusted sites.
- Open Internet Explorer.
- [ Tool [of] menu Internet Options and choose].
- [ Security Select the tab
- [ Trusted sites and select].
- [ Site and choose].
- ” Add this Web site to the zone , enter Zoom.us in the input field under the”.
- [ Add and choose].
- [ Close and choose].
- [ Ok Select and apply a].
- If the above steps do not solve the problem, please submit a support ticket.
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