It is also possible for admins to create groups within their account that appear in the Contacts section (under All Contacts) within the desktop client and the mobile app as a list of users assigned to the group. IM groups can be divided into three types: Private: Â When a group is set to private, only…
You can record locally on your computer by using the Local Recording feature. A local recording does not have the capability of being uploaded to Zoom’s cloud system. Zoom’s cloud recording is required in order to store a video in the cloud. On the other hand, if you want to share your local recordings with…
Frequently asked questions about the new Zoom payment address for check payments A recent email notification was sent to Zoom customers notifying them of the upcoming relocation of Zoom’s payment lockbox. The email message in this case is correct, but both the name of the recipient and the payment address appear to be incorrect. Pay…
It is possible that a problem with the local data within your Zoom application has caused the error on-screen message: “Failed to sign in. Please try again. (Error Code: 4)”. How to fix Error Code 4 I found that uninstalling the Zoom application and then reinstalling it was the simplest way to resolve this issue….
In Zoom, a recording can be recovered from the trash by clicking the “recover” button. Learn more about the effects of deleting cloud recordings when a user unsubscribes from their cloud account. Prerequisites for recovering a deleted cloud recording Cloud Recording enabled for licensed users How to recover a deleted cloud recording Log into the…
Zoom Client can be launched in Google Chrome by clicking on Launch Application. Chrome may have remembered to do nothing according to your selection of “Do Nothing” while you selected “Remember my choice for all links of this type” option, inducing it to do nothing when requesting Zoom. Instructions Please follow the instructions below for…
Viewing your invoice history On the Zoom web portal, you can find a history of invoices that pertain to a specific account. Account owners, admins or other roles with the appropriate billing permissions are required to make changes to your account. The breakdown of invoice sections and details can be found in our breakdown of…
Resubscribing after account shutdown for non-payment It is recommended that you pay any outstanding invoices in order to continue your Zoom subscription. If your Zoom subscription was canceled due to nonpayment or if you are no longer able to add or edit additional licenses, you must first pay your outstanding invoices in order to subscribe…
For the security of all meetings, you can choose from a number of additional security options, such as a passcode, a waiting area, and a setting that only authenticated users are allowed into the meeting. It is not possible to participate in meetings unless you have a passcode, wait in the waiting room, or are…
Upgrading your account and add-ons The Zoom plan can be upgraded at any time and at no extra cost to you. A pro-rated amount will be credited to the account for the time remaining on your existing subscription, and you will then be charged for the upgrade plus the credit. If you upgrade in the…
