There is an option for account owners and admins to access recordings of all calls made by their users or queues of users. Also, it is possible for you to share recordings of your calls with a user of your phone, and you can choose whether that user is allowed to access those recordings. The…
In Zoom Phone’s audio library, Zoom Phone admins and users have the option of selecting, recording, or uploading their own custom audio. If you would like a quick and easy method of generating audio from text, you can also convert text to speech. You can find a list of the audio files you can customize…
There are different settings available for Zoom Phone on the desktop client and mobile app, which are described in this article. You can view essential information about your Zoom Phone account such as your direct line number and your extension number, as well as change the ringtone for inbound calls as well. You can also…
Administrators of Zoom Phone can enable other users of Zoom Phone to access their voicemail messages from other phone users for various reasons, including sharing voicemail inboxes, call queues, automatic receptionists, and shared line groups. When using shared voicemail inboxes, it is important to keep these things in mind: In the Zoom desktop client, web…
Users and administrators of the system have the ability to customize the call handling settings so that they can determine how calls are handled during business hours, closed hours, or holidays. During business hours, you can configure Zoom so that all calls will go straight to your voicemail box during closed hours, however during closed…
You can use the Zoom mobile app to see your phone’s contacts, allowing you to invite them to sign up for Zoom or use Zoom Phone to call them using Zoom Phone. There is also a feature known as matching phone contacts, which is also part of this feature. Note: As an alternative to having…
The Zoom Phone audio library can be used to customize Zoom Phone audio if you have Zoom Phone enabled on your account. Using a feature known as voicemail greeting, you will be able to customize the message that is played before a call is routed to voicemail. Here is a list of the call handling…
We have provided instructions below to assist you in provisioning a supported Polycom SoundPoint, VVX, or SoundStation series phone if you encounter any issues with zero touch provisioning or if your phone doesn’t support it. Note: The quick start guide for provisioning should be read before proceeding with this article. The following topics are covered…
Using Zoom Phone with your contact integration set up, you are able to automatically create synced contact lists based upon your call history and voicemail if you have a license for Zoom Phone. If you would like to add a phone number to an existing synced, you can do so by editing the synced. In…
There is a shared emergency address between you and your administrator. Whenever there is a call for public safety, the information may be shared with the public safety answering point (such as 9-1-1) as well as the account’s Internal Safety Response Team members (if your admin has configured one). When you contact Zoom through the…
