There is a shared emergency address between you and your administrator. Whenever there is a call for public safety, the information may be shared with the public safety answering point (such as 9-1-1) as well as the account’s Internal Safety Response Team members (if your admin has configured one).

When you contact Zoom through the nomadic emergency service, Zoom will be able to determine your location, and this information will only be used in response to your emergency calls. There may be a notification that appears in your email or on your desktop client depending on whether this feature has been enabled by your admin. This notification will ask you to enable location sharing so that first responders can better respond to your emergency calls. There may also be a need for you to add or update your emergency address that is passed along to the first responders following the activation of location permission.

In this article, we will discuss the following topics:

• Emergency address notifications
  • Icon notification in desktop client
  • Email notification for desk phone
• How to enable location permission
• How to add or update an emergency address for your current location
  • Icon notification in desktop client
  • Email notification for desk phone
• How to manage your personal emergency addresses
• How to manually add or update your emergency addresses
• How to set ELINs for your personal emergency address

Prerequisites for managing emergency location and addresses

• You will need the Zoom desktop client (version 5.4.7 or higher) or an approved desk phone in order to use Zoom
• Licence for Zoom Phone is required

Emergency address notifications

Icon notification in desktop client

In the Phone tab of the desktop client, you will be able to see the following icons. In order for you to be able to contact the emergency services if you need them, follow the relevant actions.

Icon (top-right corner)	Action required
	The ability to make emergency calls is not available to you. For emergency calling to be enabled, you will need to contact your administrator.
	Allow your first responders to see your location in order to be able to respond to your emergency calls in a more timely manner.
	In the Zoom Phone settings, you have enabled a feature that allows Zoom Phone to automatically detect where you are, but Zoom Phone is not able to do so. In order for first responders to be able to respond more efficiently to your emergency call, add an emergency address. It is recommended that you confirm or update your location if Zoom Phone can automatically detect your location.

Email notification for desk phone

You will receive an email notification telling you to confirm, add, or update your desk phone’s emergency address if it has a desk phone, which you will receive an email asking you to confirm, add, or update.

How to enable location permission

In order to better respond to your emergency calls, you should enable location permission for first responders.

1. Launch the Zoom desktop client and sign in with your Zoom account.
2. Select the Phone tab on the left side of the screen.
3. In the upper right corner, you will find an icon that looks like a question mark.
   In order to access your location, Zoom will display a pop-up window asking you if you are willing to allow access.
4. Then click on the Allow button.

There is also the option of enabling location permission in the settings of your desktop client:

1. Open the Zoom desktop client on your computer and sign in.
2. Click on your profile picture and then click on Settings at the bottom of the page.
3. Go to the Phone tab and click on it.
4. Select the Location Permissions option in the Permissions window.

How to add or update an emergency address for your current location

The IP address or wireless access point identifier for the location will automatically be saved on Zoom Phone after you add or update an emergency address for your location. In the event of an emergency call being placed from a specific location, the emergency address associated with that location will be revealed to emergency responders.

In order to view the network data associated with a personal emergency address added to your account, go to Manage Personal Emergency Addresses.

Icon notification in desktop client

There is the possibility of adding or updating your emergency address directly in the Zoom desktop client if you are using it.

1. Open the Zoom desktop client by logging in with your Zoom username and password.
2. You can add an emergency address by clicking on the exclamation mark icon located at the top-right corner of your screen.
   If you click on Zoom, a window will open allowing you to enter an emergency address.
3. Choose one of the existing emergency addresses or click on the Add a New Emergency Address button to create a new address.
4. Add or update your current emergency address on the web page by following the on-screen instructions.

Email notification for desk phone

There will be an email notification sent to you if you are using a desk phone or if you need to add or update your emergency address.

1. In the email notification, you will find a link that you need to click on.
   By clicking the link, you will be redirected to the web portal where you can configure your phone settings. Should you not have received an email containing the phone settings, you can access them in the web portal.
2. Click the Emergency address is unknown button in the Desk Phone section of the screen.
3. To confirm, add, or update an emergency address for the current location that you are in, follow the instructions that appear on the screen.

How to manage your personal emergency addresses

A personal emergency address is one that belongs to you and belongs to your family, such as your home address. When you frequently move from one location to another or work in more than one location, you can add several emergency addresses to your contact list.

1. To access Zoom’s web portal, you will need to sign in.
2. Click Phone in the navigation menu at the top of the page.
3. On the Settings page, click the Edit button.
4. Click on Manage under the Personal Emergency Addresses section of the Personal Emergency Addresses page.
5. A personal emergency address can be added or updated in the following ways:
   • When adding an address, you should click on Add, enter your address using the fields provided, and then click Save to save it.
   • Whenever you click on the ellipses icon (…) next to an existing address, you will be presented with the possibility to edit that address. Click on the Save button after you have updated the address.
   • Click on the ellipses (…) next to the address you would like to delete, and then click the Delete button next to that address.

How to manually add or update your emergency addresses

Note: You may be restricted from changing your emergency address by your admin if you have been granted the privilege. In case you are unable to change your emergency address to one you prefer, please contact your Zoom Phone admin for assistance. Your Zoom Phone’s admin will display a default emergency address if it allows you to manage your emergency address but does not allow you to manage your emergency address.

The Zoom Phone portal allows you to add or update your emergency address if your administrator has not enabled Zoom Phone to automatically detect your location .

1. Sign in to the Zoom web portal by entering your email address and password.
2. Select the Phone option from the navigation menu.
3. Select the Settings tab on the left-hand side of the screen.
4. To change your emergency address, you will need to click Manage in the Emergency Addresses section and then select one of the following options:
   • Follow default company address: Choose your account’s or site‘s default emergency address from the drop-down menu.
   • Please select one of the following addresses for your company: Choose an emergency address that has been added by your administrator as a current emergency address.
   • Choose a personal address: Adding a personal emergency address can be done by clicking the Manage button.

How to set ELINs for your personal emergency address

For addresses located outside of the US or Canada, your Zoom admin may configure the Zoom web portal to prompt you to set an ELIN (Emergency Location Identification Number) for those addresses if your administrator has configured this option. As an outgoing caller ID, the ELIN serves as the caller ID for incoming emergency calls that are being made. Emergency responders rely on the ELIN to determine your address dynamically when you place an emergency call from a personal location when you initiate an emergency call from there. You will be required to provide your own unique ELIN for each of your personal locations, each of which will require a separate phone number.

1. Using the Zoom web portal, sign in to your account.
2. Select the Phone option from the menu in the navigation bar.
3. The Settings tab can be found by clicking on it.
4. Click on Personal Emergency Address under Emergency Addresses under the section Emergency Addresses.
5. You can set an ELIN requirement for a specific location by clicking the Set button in the ELIN column.
6. Click on the Submit button once you have chosen the emergency caller ID for the location.
7. You will need to do the same thing for any other locations that require an ELIN by following steps 5 and 6.

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Frequently Asked Questions

 

Does Zoom have location tracking?

Zoom Phone’s location tracking dashboard includes information regarding emergency location tracking for all sites in the Zoom Phone account or data specific to a specific site. You can view metrics such as the number of phone users who have agreed to share their location with others as well as the number of users who have opted out.

How do you add a location in zoom?

Click on Room Management from the left navigation menu and then click Zoom Rooms from the left navigation menu. You can edit the Location Directory by clicking the Edit button to the right of it. After clicking Add Location, you will be taken to the Add Location page. For your organization, you will need to decide which locations are most suitable for your needs.

What is room management in Zoom?

Using Zoom Rooms admin management, you will be able to grant access to Zoom Rooms management for a specific group of people or to every admin in your organization. As an administrator with Zoom Room management capability, you can use your Zoom login to select the specific Zoom Rooms to be installed during installation, or if your Zoom Room computer logs out, you can use your Zoom login to log in again.

How do I control Zoom Room remotely?

Managing Zoom Rooms remotely is very easy when you know how to do it

1. Zoom’s web portal can be accessed by logging into your Zoom account.

2. Then click Zoom Rooms from the Room Management menu.

3. If you would like to manage a Zoom Room, please select it from the list.

4. Then click the Edit button.

5. Click on the Devices tab on the Room Settings tab on the left side of the screen.

6. If you would like to set up a speaker, microphone or camera, select the appropriate option.

Where do I find the Zoom Room controller?

The Zoom Rooms controller app can be downloaded from the Zoom download page by visiting the link below. This application comes bundled with the firmware of the Zoom Rooms Controller Appliances, so there is no need to download it.

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