Users can reserve office workspaces through Workspace Reservations. On a Zoom Rooms for Touch device, the Virtual Receptionist Kiosk, or through the Zoom web portal, users can easily reserve desks or meeting spaces. You can check in using QR codes to Zoom device-enabled desks, view interactive maps, and see how occupied each desk is through Workspace…
With the real-time analytics dashboard, administrators, supervisors, and agents can easily make effective decisions based on the data they are provided with. Real-time analytics dashboards provide a variety of important information, including call volume counts, average call handling times, and service level baselines as well as the ability to drill down further into specific queues…
It is possible for administrators to obtain phone numbers and use them as entry points for voice flows based on their needs. The following are the topics covered in this article: How to obtain phone numbers How to add a phone number as an entry point for a voice flow Prerequisites for managing phone numbers…
In order to control your Zoom Room Appliances hands-free and consistently, you can use Alexa for Business to control them. There is no need to purchase any additional hardware since the solution is built-in and can be deployed easily. A user can ask Alexa a number of things, including joining a meeting, turning up the…
The settings of the phone users can be changed after they have been added to Zoom Contact Center. The following are the topics covered in this article: How to access user settings General section Queues section Skills section Channel Settings section Prerequisites for changing user settings The account owner or admin must have the following…
The admins have the ability to change the settings of a Waiting Room after it has been created. With Waiting Rooms, video engagements with inbound agents are provided with a media-rich waiting experience while they wait for their agent to respond. By displaying your company’s logo and specifying a description for the consumers to see,…
Waiting rooms can be created and edited by administrators. An inbound video engagement can be supplemented by a waiting room that offers a rich media experience while the customer waits for an agent. It is possible, for instance, to display the company logo and indicate a brief description of your company in order to inform…
The queue settings can be changed once a queue has been created, including adding members and selecting how the queue will be distributed. The following are the topics covered in this article: How to change call queue settings Assigned Users section Inbound Queue Preferences section Storage section Callback Settings section Distribution settings Voice or video…
It is possible for administrators to create queues and add members to queues. Agents are routed to queues based on the order in which their calls are received. As part of the routing process, queues are also linked to existing routing profiles that determine the route that calls take. The following are the topics covered…
There are a number of Zoom applications, operating systems, and firmware versions that you are able to upgrade through the Zoom Device Management portal if they are enrolled in Zoom Device Management (ZDM). If you have a device that supports downgrading the Zoom app, you can do so as well. Note: For more information about how…
