Using Remote support session With a remote session, you are able to control a Windows or macOS computer remotely and restart it from a distance. You can also send files from the remote session to the remote computer. Control of the desktop should be requested in the form of requesting application control and requesting a…
In order to replace Call Queue Manager, one of Zoom Phone’s previous methods of managing call queues, we are introducing a new role called Call Queue Admin for that purpose. Managing Call Queues is all part of the Call Queue Admin role’s capabilities. However, it also provides the user with a formal administrator role framework…
Zoom provides its users the opportunity to record their events in the cloud by enabling cloud recording. Cloud recording is enabled by default for all subscribers who have paid their subscription. Moreover, you can easily configure host-specific settings for cloud recording management, such as auto-recording, requiring a password in order to view cloud recordings, and…
If you have already read a message, but you wish to mark it as unread, you can do so. The message list is visible at the top of your list for you to view quickly, and it also indicates that there are messages that you have not read yet, so you can return to a…
It is possible that the recipient of your call on Zoom Phone’s outbound feature will block your call or flag it as spam simply because your call originates from Zoom Phone. This article provides general tips that will assist you in making sure your calls will not be blocked or marked as spam by the…
It may be possible for you to use Join Before Host for your meeting if you are not logged in when you join, in which case you can log in and take control of the meeting. It will be possible for you to manage participants, keep an eye on records, and do a lot more…
Zoom Phone does not support Polycom models which were manufactured before certain dates but were still in production at the time of the end of sale. Since they do not have factory-installed certificates, the devices fail the authentication process of certificates, which causes the devices to fail to register. For more information, visit the Polycom…
Providing consent to be recorded A participant is asked to consent to being recorded when joining a meeting whose recording is already in progress, or when the host begins recording. It is up to the account administrator to adjust the consent notification so that it applies only to external participants or all participants in the…
Spotlighting participants’ videos Overview There can be up to nine active participants in the spotlight video, and these will be the sole speakers that can be seen by the other participants. During the screen sharing process, the spotlight feature can also be used. For example, a keynote speaker could be highlighted with this feature. Zoom desktop…
Meetings can be held concurrently while an individual is hosting more than one meeting at the same time, and this capability is determined by the account type and the licensing you have on your account. There is a limit of only one meeting per Basic user and one meeting per Licensed user on a Pro…
