Count attendees in Zoom Rooms

This post was most recently updated on July 5th, 2022

Count attendees in Zoom Rooms

On your Zoom Room’s Dashboard, you can see a count of the number of attendees in your Zoom Room, and this information will be displayed on Zoom Room.

It is imperative that you confirm that your company is in compliance with local laws and regulations, provide notice, and, if necessary, obtain consent before enabling this feature.

Prerequisites for counting attendees

  • There are three kinds of plans: Business, Education, and API
  • Zoom Rooms for macOS Version 4.4.1 (825.0623) or later is recommended
  •  Zoom Rooms for Windows Version 4.6.0 (1193.1215) or later is also recommended
  • in conjunction with Zoom Rooms Appliances Version 5.0.5 or later
  • if you are the account owner, the admin, or someone who manages Zoom Rooms

How to enable the Count In-Room Attendees feature

This can be done by following the steps below in order to make the feature available to all Zoom Rooms within your account. This can also be configured per location, floor, or for a specific room. Here is a closer look at changing settings depending on the location.

  1. Log in to the Zoom web portal by entering your email address and password.
  2. Click on the Zoom Rooms link under Room Management.
  3. On the Account tab, click the Preferences button.
  4. On the Meeting tab, click the Add Meeting button.
  5. Toggle the checkbox beside Count the number of people in the room to turn it on or off.
  6. Click on I Understand once you have read the terms.
  7. If a verification dialog appears, click Enable in order to proceed.

How to view the In-Room Attendee Count

  1. Join the Zoom web portal by logging in.
  2. You will find the Dashboard on the left-hand side of the page.
  3. Simply click on Meetings.
  4. You will be taken to the Past Meetings page.
  5. The count of those present in the room will be displayed when you click on the ID of the meeting.
  6. In the meeting details, you will be able to see how many attendees are registered for the meeting. The icon next to the attendee icon will display a line if the attendee count is unavailable.

How the attendee count feature temporarily stores information

As part of the Zoom room computer’s functionality, the Zoom room computer stores and counts images that will be used for generating a temporary participant count when using the attendee count feature for Zoom Rooms. This temporary participant count is stored on several different files.

Windows: %appdata%\ZoomRooms\logs\FaceCount

macOS: ~/Library/Logs/ZoomRooms/faceCount

In order to remove these files, the following conditions must be met:

  • In the case of a meeting or a counting, this will be done after it is over.
  • The process will begin when the Zoom Room is closed.
  • Once the Zoom Room has been restarted, the process will begin.
  • It is not enabled by default.

Zoom Rooms Appliances: As a result, when using the Zoom Room Appliance Attendee Number feature, the Zoom Room Appliance is informed by the underlying hardware of the participant number. For the purpose of generating a participant count, Zoom Rooms does not generate or store any images.

How to do a Real-time People Count

The hardware listed below is required in order for Zoom Rooms to perform real-time people counting. Zoom Rooms software does not currently process real-time recordings within Zoom Rooms and instead, hardware provided by these manufacturers provides this functionality.

Note: To be able to count people in real time within Zoom rooms, you must be running Zoom Rooms version 5.5.0+ on all platforms.

Real-Time People Count on the Zoom Dashboard

Manufacturer Model
Huddly IQ body control device, firmware version 1.4.12 or later
Neat All Models
Poly EE Cube Portable USB, or Studio Portable USB Poly Studio E70
AVer VB130, CAM130, VC520 Pro2, CAM520 Pro2

Real-Time People Count on the Zoom Rooms Scheduling Display

Manufacturer Model
Huddly Huddly IQ, firmware version 1.4.12 or later
Neat All Models
Poly Poly Studio E70, EE Cube USB, or Studio USB
AVer VB130, CAM130, VC520 Pro2, CAM520 Pro2