Managing your On Zoom Host account

Managing your OnZoom Host account

From the Manage tab of the OnZoom control panel, hosts can manage their accounts with OnZoom. You will find information concerning the host such as profile information, billing information, cancellation policy, and, of course, detailed event reports.

Prerequisites for managing your OnZoom Host account

  • Zoom desktop client
    • Windows: 5.6.3 or higher
    • macOS: 5.6.3 or higher
  • With a pro, business, enterprise, or educational account

How to manage your Host Profile

Here are the steps you need to take to manage your Host Profile:

  1. You will need to log into OnZoom.
  2. Click the Manage button in the top right corner.
  3. Select Host Profile from the menu on the right side.
    There are several settings you can use to personalize your Host profile.

    • Profile Picture:
    • You can change your profile picture by clicking on Change and uploading a new one.
    • Host Name: If you’d like your name to appear alongside your events and profile, just enter it here. Default, your Zoom profile name will be used to appear alongside your events and profile.
    • Host Description:This field is used to describe yourself and the events that you are hosting.
    • Note: The description field has a maximum character count of 350 characters.
    • Contact Email:The contact email can be changed by clicking Change and entering your new email address. The verification code will be sent to the email address you have entered.
    • Public Profile URL: You are only able to view the Public Profile URL after you have submitted it because it cannot be changed after submission.
    • Note: You can only enter 3-20 numbers or letters in your Public Profile URL. You cannot use special characters, symbols, or spaces in your Public Profile URL.
    • Host Media: in order to enhance your profile as a Host and reach a larger audience, you can add YouTube videos to enhance the visibility of your event.
    • Note: There is a limit of three videos you can add.
      1. You will be asked to paste the YouTube URL under the YouTube link section.
      2. When adding another YouTube video, simply click + Add Video.
    • Social Profile: Make it possible for your attendees to connect with you even more through the links on your website and social media pages. Be sure to include your website, your Twitter account, and your LinkedIn page.
  4. Save the changes.

How to manage your billing information

Link a PayPal business account

  • It is highly recommended for event Hosts to link one PayPal business account to only one OnZoom account.
    If you plan on charging for tickets to your event, you will need to set up integration with your PayPal business account to accept payments from Attendees and receive payouts for your event.
  • This can be done during the initial setup process when creating your first event.

To link your PayPal business account:

  1. Sign in to OnZoom.
  2. In the top right corner, click Manage.
  3. In the navigation menu, click Billing Information.
  4. (Optional) Under Payment Method for Selling Tickets, to the right of the PayPal option, click Link.
    This allows Attendees to pay with their PayPal account (using PayPal Express checkout) or with a credit card through PayPal when purchasing tickets.
    Note: If this is not enabled before linking your PayPal business account, you will have to unlink your PayPal business account to change the options.
  5. Once redirected to the PayPal site, follow the prompts to link your existing PayPal business account or create a new one.
  6. Under Your Address, enter your address information.
  7. Click Save.

Unlink a PayPal business account

To unlink your PayPal business account:

  1. Sign in to your OnZoom account.
  2. Click on the Manage link in the top right corner of the page.
  3. Then click on the Billing Information link in the navigation menu that appears.
  4. To the right of the PayPal option, click the Unlink link next to the Payment Method for Selling Tickets.
  5. Then, sign in to your PayPal account from the new window.
  6. Make sure Zoom Video Communications (Event Marketplace OnZoom) is checked on the right-hand side of the window.
  7. Then click Yes, revoke when prompted.

Set your cancellation policy

It is possible to decide which cancellation policy should be applied to a single event, a drop-in event, or an event series.


An event’s cancellation policy can be modified when the event is being created.

In order to do so, follow these steps.

  1. To get started, sign into OnZoom.
  2. Select Manage from the top right corner of the screen.
  3. Click Cancellation Policy in the navigation bar at the top of the screen.
  4. Set your cancellation policy under the Single Ticket and Drop-in Ticket Cancellation Policy section of the application:
    • In the Fields section, select the policy that you wish to display as a refund policy for your event:
      • Ticket holders who cancel within one hour of the event start time will receive a full refund of their series ticket
      •  No ticket cancellations will be accepted, but attendees may request refunds at a later date
    • Partial Refund Policy:
      • There is a possibility for attendees to cancel or request refunds for some of the tickets of the total order
  5. You will need to set your cancellation policy under the Series Ticket Cancellation Policy section:
    • From the list of refund policies below, please select one that will appear on your event page:
      • Attendees are entitled to a full refund if they cancel their tickets to a series no later than one hour before the start of the series
      • series
      • series. Attendees can request a refund at any time after the series in question is over.
    • Partial Refund Policy:
      • It is possible for attendees to cancel or request refunds for some of the tickets they purchased out of the total amount
  6. paid by clicking the Save button.

How to view Event Summary

You can view all the stats related to upcoming events and events that you have hosted in the Event Summary section of your Host account. You need to include the sales of tickets, the gross revenue of your events, and the approximate average hourly rate of the workers you have used.

Click on the Event Summary link below to access it.

  1. Then go to OnZoom and sign in.
  2. Click Manage to access the options on the left side.
  3. Next, click Event Summary from the navigation menu.

You’ll see all the event statistics listed under Summary, including:

  • Favorites: This section includes the events that you have favorited.
  • Total Tickets Sold: Includes the tickets sold but not refunded.
  • Total Gross Income: The total revenue from all tickets sales, minus refunds, is the total gross income.
  • Total Meeting Minutes: This includes the total amount of minutes spent hosting meetings.
  • Host Rate: The rate of revenue from ticket sales for past events plus the number of minutes taken at each meeting to determine the host rate per hour for a lifetime in aggregate.
  • Publishes Events: Every event you publish is included in this category. Cancelled events are not included in this category.

In the Top Events section, you’ll find a list of all of your events with the highest gross income.

If you click on the Tickets section, you will see the comparison graphs for Paid versus Free as well as One-Time versus Series for your events.