It is possible to have secure Zoom sessions with patients through the Zoom integration with Cerner which allows practitioners to hold video visits with them. Patients, practitioners and other healthcare professionals can use Zoom video to video meet using the HIPAA/PIPEDA-compliant Cerner app to communicate face-to-face via Zoom video as part of the Cerner video visit appointments with Zoom.

This integration will search and update all existing video visit appointments with Zoom telehealth links as soon as video visit appointments are found. Zoom accounts are not required by patients or providers for this integration to work. When patients or providers use this integration, Zoom accounts are automatically created for them.

Using PowerChart, practitioners are able to access links to telehealth meetings. When a patient receives an email with the meeting link, he or she can access that meeting.

Prerequisites for using the Cerner app

Note:

Cerner’s administrators are responsible for pre-authorizing and enabling the integration process

• Zoom administrator:
  • If you have a pro account
  • And have signed the BAA for HIPAA compliance, please click here
• Patients and practitioners:
  • You will need Zoom desktop client version 5.6 or higher

How to install the Cerner app from Zoom App Marketplace

1. As the administrator of your account, sign into the Zoom App Marketplace.
2. You can search Cerner in the search box located at the top right corner of your screen.
3. In your search results, find the Cerner app and click it.
4. A window will pop up asking you to add the app.
5. Please confirm that the app has the permissions it needs and then click allow.
   After the installation, a configuration screen will appear.

How to configure the integration

Connect the app to Cerner by configuring the following options on the Cerner app configuration page:

1. You will need to enter the Cerner BaseURL under the Configuration tab.
2. Choose the time zone for the appointment.
3. Click the Save button.

Add practitioners

As a result of the integration: practitioners will be able to:

1. Look for users of Cerner under the Practitioners tab.
2. Then click on “Add User”.
3. Follow the above steps for each practitioner.

At a later date, additional practitioners can be added:

1. As an administrator, you will need to login to the Zoom App Marketplace.
2. Once you are logged in, click the Manage link at the top of the page.
3. Then click Added Apps on the navigation bar.
4. Then click Configure next to the Cerner application.

How to manually update Zoom telehealth meeting links

There is an option for the integration to search for video visit appointments and update them with Zoom telehealth meeting links that you can use to conduct video conference calls. This job is scheduled to run every hour. However, this can be done manually as well.

1. Become an administrator of the Zoom App Marketplace by logging in.
2. When you are logged in, click Manage at the top right corner.
3. Then click Added Apps in the left-hand navigation menu.
4. Select Cerner from the list and then click Configure.
5. After clicking the Update practitioner Appointments button on the Configuration tab, the Appointment Scheduling page appears.

How to uninstall from the Zoom App Marketplace

1. As an administrator, you will need to sign into the Zoom App Marketplace.
2. To do this, click Manage at the top right of the page.
3. Select Added Apps from the menu that appears.
4. Then click on the Remove button next to the Cerner app.

Data security

We encrypt and secure all the patient/practitioner data we collect.

• Zoom complies with HIPAA regulations.
• AES-256 bit encryption is used to protect all communication occurring between Zoom and Cerner, as well as Zoom video sessions.
• ZOOM video visits launched from Cerner are password-protected, dynamic, and can be accessed via the internet.
• These video visits can be configured in the same way as your Cerner account settings. If you need to disable recording, annotations, or other features for reasons of security, for example, you can do so.
• Zoom is integrated with Cerner’s patient and provider records. This creates users for meetings automatically using information from the patient and provider records and deletes the patient accounts at the end of the meeting.

How your data is used

Your Zoom account is used to access and use the meeting setting information from this integration. During the creation of a video visit meeting, the integration makes use of the account-wide meeting settings.

The following information is accessed and used by this integration from your Cerner account:

• Video visit appointments: They are used to create corresponding Zoom meetings which will be used during the video visit. Both the patients and practitioners will receive an updated version of the appointments with the meeting links. In addition to the status being updated by the patient when they join a video visit and when the appointment is completed (status = Fulfilled), we will also update the status when the appointment is completed by the patient.
• Patient’s Cerner ID: When creating an account with Zoom, this information is used to create the user ID.
• Practitioner’s Cerner ID: When creating an account with Zoom, this information is used to formulate the unique user ID.
• Patient name: When the video call is set up automatically, the patient’s name is used to create the Zoom account. The patient’s name will also be displayed during the video visit.
• Patient email: It is used for sending information on how to join the video visit to the patient via email.
• Practitioner name: Whenever an automatic Zoom account is created for a video visit, it is used by the system. This information is also shown at the time of the video visit.