The Zoom desktop client can be configured to launch an external app as soon as you receive an external call, so you can work on other tasks besides receiving external calls. In addition to a caller ID, you can pass parameters to specify inbound caller details. If you wanted to pass the customer information into a CRM system, for instance, you could use this functionality.
Prerequisites for launching an external app or URL for inbound calls
- Download Zoom desktop client, version 5.4.7 or higher, for Windows, Mac OS, or Linux
- It must be possible for the external app to receive parameters from the external URL or application.
- The ability to receive parameters may not be present in some applications or URLs. Please contact the website or app provider for assistance.
- External inbound calls are the only ones that are supported. Inbound calls from the internal network are not supported.
How to specify the parameters for launching an app or URL
- Sign up for a Zoom account from the desktop client.
- Select the ‘Settings’ button from your profile picture.
- Click ‘Phone’ at the top of the page.
- In order to receive incoming calls, you would need to make sure that you have enabled Launch an external app or a URL.
- This can be done by filling in the application’s file path in the text box or entering the URL. The alternative is to click Browse to find the application.
- As a plain text field, you can enter certain parameters, such as the number of callers, the length of the call, etc.
- You can click Test (optional) if you want the command to run and pass the parameters as an example.
- When you are finished, click Close.
|%N||The full caller ID name of the inbound caller (if available).|
|%F||The caller ID name (first name only) of the inbound caller (if available).|
|%L||The caller ID name (last name only) of the inbound caller (if available).|
|%C||The caller ID number of the inbound caller (if available.
The caller ID number is passed without the country/region code; for example, (123) 123-1234
|%E||The caller ID number of the inbound caller (if available.
The caller ID number is passed in E.164 format; for example, +1 (123) 123-1234
Opens your default browser and visits https://google.com/search?q= followed by the caller ID of the inbound caller; for example, (123) 123-1234.
- C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE %F
The caller’s full name is passed along to Microsoft Word (WORD.EXE).