Dial-by-name directories allow your customers to look up all phone users of the Zoom account based on their first or last names. After the user has performed a search, he or she can route the call to the user who is available. British and American English are the only languages supported by the dial-by-name directory. Some users may not be searchable by default due to the dial-by-name directory set up by Zoom Phone admins.
The following steps are to help you if you were directed to the dial-by-name directory when dialing in to a Zoom Phone number.
How to use a dial-by-name directory
Callers can use the dial-by-name directory without pressing more than one key for each letter thanks to predictive text technology. Numbers are translated into names and a search is conducted. If a person wants to search for the name “Grant”, they should press 4 (GHI), 7 (PQRS), 2 (ABC), 6 (MNO), and 8 (TUV).
The IVR will look for a match whenever you provide a name for it to search for, and read the user’s name and extension number when it finds it. It will also provide a voice prompt explaining the options below when it finds a match:
- 1: Go to the current result in the search engine (phone user).
- 2: Read the next result in the search engine (phone user).
- 3: Then, repeat the current search result’s name and extension.
- 4: Perform a new search.
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FAQ
How do I add a dial in option to Zoom meeting?
How to enable a Dedicated Dial-In Number for a User
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It is necessary to sign in as an account owner or administrator in order to access the Zoom Web Portal.
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Select User Management then Users from the navigation panel on the left side of the screen.
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If you would like to assign the number to the user listed on the right side of the screen, click Edit.
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Make sure the checkbox next to Dedicated Dial-In Number is selected.
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Then click the Save button.
How do I set up speed dial on my zoom phone?
How to set up speed dial
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As an administrator or user, you will be able to access the line key settings.
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Choose a key and then click Set Key in one of them.
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There are a number of options you can choose from in these columns: Key Type: Select Speed Dial. Subscription for a single line: Enter the phone number in E. …
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Save the file by clicking the Save button. There will be an automatic reboot for all associated phones to apply the changes once the changes have been made.
Why does my Zoom meeting not allow dial in?
The Zoom web portal can be accessed by signing in to your account. Select Settings from the navigation menu on the left side of the page. In the Audio Conferencing tab, click the Audio Conferencing button. It is important to verify that Call Me and Invite by Phone are enabled in the settings.
Does Zoom offer a dial in option?
By dialing in to a Zoom dial-in number, users can join a Zoom meeting using a phone. It is possible to join a meeting or audio by phone by following these instructions, which also include international options for phone numbers.
How do I add a phone number to my zoom meeting?
The Zoom web portal can be accessed by logging into the Zoom web portal. Click on Phone System Management on the navigation menu, then click on Phone Numbers on the left side menu. Add a new item by clicking the Add button.
Are all Zoom dial in numbers the same?
In order to participate in a Zoom audio conference, hosts need to subscribe to an audio conference plan and select which Zoom dial-in number they want to use based on their audio conferencing plans. The host of a meeting should check to see which dial-in numbers are available for the participants as well as the host of the meeting before the meeting begins to ensure that everyone can participate.
Does free Zoom have dial in numbers?
There are a number of audio conferencing plans you can subscribe to through Zoom in addition to the free global dial-in numbers (toll charges apply), such as toll-free numbers, toll-charge numbers, call-out numbers, and dedicated dial-in numbers. In order for users to dial into the meeting from a toll-free or fee-based toll number, the meeting host must be licensed to do so.