PC troubleshooting log for Zoom App
Zoom Help The Zoom troubleshooting package contains log files to help Zoom engineers investigate problems. After reproducing the problem, these files need to be sent to the Zoom Support Agent using an…
April 2022
9-month release window in Zoom
The customers of Zoom, if they decide to comply with enforcement, will have to ensure that their software is no more than nine months behind the current version of the…
How to View Zoom version number
You may view what version of the Zoom desktop client or the Zoom mobile client is running right now by going to the Configure menu. Make sure to download the…
Firewall or Proxy Server Setting Configuration Requirements in Zoom App
The app stays in “Connecting” mode, “Network error. Please try again” or “Unable to connect to service. Please check your network connection and try again. Please try again” error If…
How to Upgrade Zoom to the latest version
In order to release new features and fix bugs, Zoom releases new versions of its desktop client and mobile app regularly. To receive the best video and audio experience, we…
How to uninstall Zoom from Windows, mac, Linux, Android and iOS
Zoom may need to be completely removed from your device if you experience any issues with your current version, and you want to perform a fresh installation. Use the following…
Troubleshooting log of Outlook plug-in on PC for Zoom App
We recommend that you install the special troubleshooting package provided by our Support team to help Zoom engineers find out more about your issue and track your progress. When troubleshooting…
Mac OS X 64-bit Support Announcement in Zoom App
The announcement just recently by Apple that they will be converting their software applications to 64-bit will encourage us to implement 64-bit technology to meet this requirement. There are a…
Beta for Mac and Windows clients in Zoom App
New work information Thank you for your interest in Mac and Windows Client Beta. Below you will find information about the new features in the beta. For more information on…
Mass-deploying with preconfigured settings for Windows in Zoom App
Using the MSI package installer, you can install and configure Zoom for Windows in bulk. You can also use an Active Directory template utilizing Group Policy to configure Zoom, or…