When connecting via video through the Zoom Room Connector, it is required that you use the H.264 video protocol. There is a protocol that is available in the Tandberg MXP series of devices, however it is not used by default on these devices.
How to enable the H.264 protocol on a Tandberg MXP device
- You can access the Call Quality menu by navigating to the Administrator Settings page.
- Next to Video Algorithm, click on the H.264 option.
- Be sure to save the settings after you have made them.