Call queue analytics wallboards are fully customizable versions of real-time analytics dashboards that provide a live update of the call queues in real-time. The KPIs that are displayed can be selected, their position can be customized, in addition to thresholds being set for each widget. There is a permalink on the wallboard URL that is…
A call queue real-time analysis can be customized by account owners and admins to display e-mail alert notifications for specific KPIs by specifying thresholds that are triggered for monitoring specific KPIs. It would be possible, for example, to set up alerts for when the Service Level KPI falls below 10%, so that you are notified…
Desktop Power Users is designed to meet the needs of users who manage many calls that need to be transferred quickly; these users might include receptionists, executive assistants, and help desk agents, for example. There is a new experience in place with the new feature that allows you to customize widgets to maintain a panel…
Users can send or receive SMS messages from numbers associated with call queues or automatic receptionists, (except the main auto receptionist number) through the accounts of account owners or admins. In order to view SMS messages sent to a call queue or to an automatic receptionist, users of the phone can access the SMS messaging…
Using the Zoom mobile app or desktop client, users can send and receive text messages (SMS) by using the Zoom phone app or desktop client. In addition, you will also be able to get granular control and security over company messaging, in addition to a comprehensive overview of your usage and charges. To set up…
You will be able to view phone usage reports for call queues and users in the course of a specified period in order to gain insight into how users use their phones. A CSV file can be exported containing up to 100,000 records of calls. These reports can also be subscribed to by email, so…
Logs are a collection of information that represent the call records for all incoming and outgoing phone calls for all phone users in the account. Logs are also known as call logs or call history. In addition, you may filter data by type of call (inbound or outbound), date, direction (inbound or outbound), site, call…
It is possible for administrators to subscribe email addresses so that they will receive periodic emails containing call logs, usage reports, billing reports, and historical call queue reports. Upon receiving the email notification, the relevant reports will be attached as a ZIP file, which consists of a CSV file for each report. Prerequisites for subscribing…
It is possible for administrators to view the phone users who have access to the following features via Zoom Phone access reports: Inboxes for shared voicemails Call recordings that can be shared The ability to delegate calls (shared line appearance) In addition to voice messages and call recordings from call queues, automated receptionists, and shared…
An account owner or administrator can assign a department or cost center to a specific user, to a common area phone, to a call queue, to an auto receptionist, to a shared line group, or to a pickup group. With a CSV file, departments can also be assigned in bulk. Dashboard and usage data can…
