As shown in the table below, external users have fewer channel privileges in comparison with internal users, as shown in the following example.
Note: An account administrator or channel administrator can enable or disable the privileges marked with an asterisk (*) by making sure that they are enabled. For more information on a particular privilege, simply click on the embedded link for that privilege.
The following topics are covered in this article:
- General
- Messaging
- Meetings and phone
- Apps and integrations
Contents
- 1 Comparison
- 1.1 General
- 1.2 Messaging
- 1.3 Meetings and phone
- 1.4 Apps and integrations
- 1.5 Frequently Asked Question
- 1.6 How do I add external channels to my Zoom channel?
- 1.7 What does external users present in Zoom?
- 1.8 How do I allow external users in Zoom?
- 1.9 Can you Zoom chat with people outside of your organization?
- 1.10 What is channel in Zoom app?
- 1.11 What is the difference between basic and licensed Zoom?
- 1.12 Related Articles
Comparison
| Privilege | Internal users |
External users |
General |
||
| This will allow you to view the complete profile information of members (name, photo, phone number, extension number, department, job title, location, etc.)
Note: A member’s full profile information can be accessed by external members if the member is a contact of the external member. A member’s profile name and photo are the only things external members are able to see if they are not a contact of that member. |
✔ | |
| The presence status of members can be viewed here | * | * |
| See bots used in the channel | ✔ | ✔ |
| Create private or channels in the internal user’s account | ✔ | |
| in which you can join any public or private channel created in the account of the internal user
Note: Channel admins can enable the privilege of allowing members to invite external users to a channel by setting the channel’s privacy settings in a way that allows them to do so. |
✔ | * |
| The internal user’s account has a list of public channels in it that can be searched. | ✔ | |
| Creating a private channel on the forum is a great way to interact with other members Note: It is the responsibility of the channel admin to grant this privilege to external members by using the channel’s privacy settings. |
✔ | * |
| Set up channel settings and remove members from channels
Note: The channel admin is the only person who has access to these privileges. Assigning the role of channel admin to an external user is possible. |
✔ | ✔ |
| Leave a channel | ✔ | ✔ |
Messaging |
||
| Members can be directly contacted through direct messaging
Note: It is possible for external members to send messages to contacts that are external members. |
✔ | ✔ |
| If you belong to the same channel, you can start a group chat with your fellow members
Note: Group chats can be started by external members with contacts who are members of the group. |
✔ | ✔ |
| They will be able to see the history of chats and files shared with them in the channels they have access to | * | * |
| In the chat room, you can use @all or @[user] if you would like to notify all the members or an individual member of | ✔ | ✔ |
Meetings and phone |
||
| Join a group meeting with all members or start your own group meeting with all members. | ✔ | ✔ |
| Organize a meeting between all members on a one-to-one basis or schedule a Zoom call together with members with the same channels
Note: In order to meet one-on-one with external members who are contacts, they may opt to use Zoom Phone or begin a one-on-one call. |
✔ | ✔ |
Apps and integrations |
||
| Make use of slash commands and shortcuts to send messages | ✔ | ✔ |
| as well as creating, updating, or connecting to apps and custom integrations that belong to internal users’ accounts on channels that you own | ||
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Frequently Asked Question
How do I add external channels to my Zoom channel?
- Start Zoom’s desktop client by logging in with your Zoom account.
- On the left side of the screen, click on the Chat tab.
- If you wish to invite members to a channel, click on the channel you would like to invite them to.
- It is possible to add members to your group by clicking on the info icon on the right side of the page.
- It is very easy to invite users by using the text box, selecting those you would like to invite, and then clicking Add.