Channel privileges for external users in Zoom App

ByJames

As shown in the table below, external users have fewer channel privileges in comparison with internal users, as shown in the following example.

Note: An account administrator or channel administrator can enable or disable the privileges marked with an asterisk (*) by making sure that they are enabled. For more information on a particular privilege, simply click on the embedded link for that privilege.

The following topics are covered in this article:

  • General
  • Messaging
  • Meetings and phone
  • Apps and integrations

Comparison

Privilege Internal
users		 External
users

General
This will allow you to view the complete profile information of members (name, photo, phone number, extension number, department, job title, location, etc.)

Note: A member’s full profile information can be accessed by external members if the member is a contact of the external member. A member’s profile name and photo are the only things external members are able to see if they are not a contact of that member.

 ✔
The presence status of members can be viewed here * *
See bots used in the channel ✔ ✔
Create private or channels in the internal user’s account ✔
in which you can join any public or private channel created in the account of the internal user

Note: Channel admins can enable the privilege of allowing members to invite external users to a channel by setting the channel’s privacy settings in a way that allows them to do so.

 ✔ *
The internal user’s account has a list of public channels in it that can be searched. ✔
Creating a private channel on the forum is a great way to interact with other members

Note: It is the responsibility of the channel admin to grant this privilege to external members by using the channel’s privacy settings.

 ✔ *
Set up channel settings and remove members from channels

Note: The channel admin is the only person who has access to these privileges. Assigning the role of channel admin to an external user is possible.

 ✔ ✔
Leave a channel ✔ ✔

Messaging
Members can be directly contacted through direct messaging

Note: It is possible for external members to send messages to contacts that are external members.

 ✔ ✔
If you belong to the same channel, you can start a group chat with your fellow members

Note: Group chats can be started by external members with contacts who are members of the group.

 ✔  ✔
They will be able to see the history of chats and files shared with them in the channels they have access to * *
In the chat room, you can use @all or @[user] if you would like to notify all the members or an individual member of ✔ ✔

Meetings and phone
Join a group meeting with all members or start your own group meeting with all members. ✔ ✔
Organize a meeting between all members on a one-to-one basis or schedule a Zoom call together with members with the same channels

Note: In order to meet one-on-one with external members who are contacts, they may opt to use Zoom Phone or begin a one-on-one call.

 ✔  ✔

Apps and integrations
Make use of slash commands and shortcuts to send messages ✔ ✔
as well as creating, updating, or connecting to apps and custom integrations that belong to internal users’ accounts on channels that you own

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Frequently Asked Question

 

Creating a channel for members and inviting them to join
  1. Start Zoom’s desktop client by logging in with your Zoom account.
  2. On the left side of the screen, click on the Chat tab.
  3. If you wish to invite members to a channel, click on the channel you would like to invite them to.
  4. It is possible to add members to your group by clicking on the info icon on the right side of the page.
  5. It is very easy to invite users by using the text box, selecting those you would like to invite, and then clicking Add.
It is important to note that external users are those who are not already members of your Zoom account. It is important to note that external contacts are those Zoom users that internal users have added to their contacts directory by adding them as external contacts.
 
You can add an authentication exception by clicking the button ‘Add’, which is located next to the ‘Authentication Exception’ field. If the person is registered with Zoom, you need to enter their name and email address. If you select ‘Add Participant’, you will be able to add more than one person. In order to save the document, you will need to make sure that all participants have been added.
 
Adding a contact to Zoom will require you to add him or her manually if you would like to chat with someone outside of your organization.
 
It is possible to create a channel in your Zoom account for users to communicate with each other and chat with each other. Typically, this kind of material is used in connection with one or more of these groups on a regular basis for projects, teams, or subjects that directly pertain to one or more of these groups. It is open to anyone to join a public channel, but a private channel is only available for members who have been invited.
 
The basic account is a free account that allows the user to host up to 40 minutes of meetings when there are more than two people in the meeting (Zoom Cloud Account). A licensed user is one who has paid for a Zoom Cloud account and is able to host unlimited meetings on the public cloud (Zoom Cloud) for a monthly fee.

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