How to request or give remote control in Zoom

This post was most recently updated on July 23rd, 2022

If a participant in the meeting gives you permission, you are able to take control of their screen during a meeting using the remote control feature. You can either ask another participant to let you take control of their screen or you can give the other participant access to their screen. Upon receiving a user’s permission, you are able to control their mouse and keyboard, as well as copy their screen’s contents for your own use.

Admin functionality is available through the Remote Support feature, such as allowing you to reboot another participant’s computer if that is something you need.

Note:To give Zoom access on your Mac computer you need to click on the Accessibility tab in the Preferences section of the Privacy and Security preferences. Please see the Security and Privacy preferences for more information on Zoom access permissions.

Prerequisites for using the remote control feature in a Zoom meeting

  • Desktop clients for Windows, Mac, or Linux are available on the Zoom website
  • as well as on the Zoom app for the iPad
  • It must be either the host, co-host, or a panelist for you to be able to participate in webinars

 enabling or disable remote control

Account

  1. As an administrator, you will be able to log in to the Zoom web portal and edit your account settings from there.
  2. Click on Account Management then click on Account Settings in the navigation menu.
  3. Next, click on the Meetings tab.
  4. The Remote control toggle is located under the In Meeting (Basic) tab and can be toggled on or off.
  5. Click on Enable or Disable as necessary depending on whether a verification dialog appears.
  6. The lock icon, and then click Lock to confirm this setting, is only available if you want it to be mandatory for all users in your account.
  7. To allow copied data to be shared across Zoom during remote control, select the checkbox next to Allow remote controlling user to share clipboard. Then click Save.
  8. If you want the end user to see the content of a request that is customized, click Customize Request. A link may be embedded in the request, as well as the title and body.

Group

Note:After August 21, 2021, the Group Management page has been renamed to Groups. This is a requirement if you have just created a Zoom account after that date and the New Admin Experience is enabled.

  1. If you are an administrator with permission to edit groups, please log into the Zoom web portal.
  2. Then click User Management and then click Group Management, and you will be taken to the Zoom group management page.
  3. Find the group you wish to manage, and click on it.
  4. Click the Meeting tab.
  5. To enable or disable the Remote control option, click the Remote control toggle button under Meeting (Basic).
  6. If a verification dialog box appears during the process, click Enable or Disable to confirm whether this change was successful.
    Note:  There is a chance that the option might be grayed out if it is locked at the account level and the account administrator needs to update that level.
  7. You can make this setting mandatory for all users in this group by clicking the lock icon, which indicates the setting will be applied to all users in the group.
  8. (Optional) If you want to allow copied information to be shared across Zoom during remote control, select the checkbox next to Allow remote controlling user to share clipboard. Make sure the changes are saved by clicking the Save button.
  9. You can choose (optionally) to customize the content of the request seen by the end user by clicking Customize Request. A link can be included in the body of the request, and you can adjust the title.

User

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), click the Remote control toggle to enable or disable it.
  5. The change will be verified by a feedback dialog if a verification dialog is shown.
    Note: A grayed out option means that the option has already been locked and needs to be changed at the account or group level, by an administrator of the account.
  6. In order to allow copied information to be shared with the remote controlling user during remote control, it is optional to check the box next to Allow remote controlling user to share clipboard. Once you have saved the changes, click Save.

 Using remote control on desktop

Windows | macOS

Request remote control

A remote control can be requested by the host or another participant who is sharing their screen with you.

  1. View Options is a drop-down menu located at the top of your meeting window, which you can select when viewing another participant’s screen share.
  2. To request remote control, select the Request Remote Control option and then Click the Continue button.
    As soon as you begin to control a screen, you will receive a notification asking the host or participant if they would like you to do so.
  3. Once inside the screen share, click the control button to get started controlling that person’s screen.
  4. You can also give up this feature by clicking the View Options drop-down menu again and choosing Give Up Remote Control.

Give remote control to another participant

You can share screen control with another participant participating in the meeting while the screen is being shared. On iOS or Android, the participant can use their mobile device to control your screen to provide them with fun and interactive controls.

  1. You can give control over your screen sharing session by selecting Remote Control while performing a screen-sharing session.
    In this case, you will be notified that the participant can control the shared screen. Upon clicking anywhere on the shared screen, they can begin controlling it.
  2. The option to Share Clipboard can be selected under Remote Control if you want the participant with remote control to also have the option to copy text from your shared screen.
  3. The controls will re-appear if you click anywhere on your screen. However, if you click anywhere on the screen of the other user, the remote control can still be restarted.
  4. Tip: Also, if you wish to regain control of the computer you can click Remote Control again and choose Stop Remote Control in an effort to stop any further remote control attempts from the other participant.

How to use remote control on a mobile device

Android | iOS

You can only receive remote control instructions from a participant if they are using the Zoom desktop client in order to screen share. It is not possible for you to request or grant remote control if you are attending the meeting on an iPad or Android device, it must be granted to you.

  1. Once you have been given control by a participant, you can begin remote control by tapping the remote icon.
  2. There are several methods of controlling the screen of the participant.
    • For instance, the mouse pointer can be seen nearby the icon. The pointer can be moved by tapping and dragging it.
    • Left clicking the mouse is as simple as tapping once.
    • Right clicking the mouse is as simple as tapping and holding.
    • In order to enter text, simply tap on one of the keyboard icons.
    • A user’s screen can be zoomed in and out by using two fingers to pinch.

Tip:The best way to get a better understanding of a participant’s screen share is to use your mobile device in landscape mode.