Managing user groups and settings in Zoom App

Note :

After August 21, 2021, IM Groups has been merged with User Groups and will appear as Groups if you just signed up for a Zoom account after that date. The New Admin Experience explains how to create and manage groups.

Manage groups of users in your account is a convenient way to turn settings on and off. Likewise, you can lock settings on or off for the group to enforce their use or disable them.

Settings available for group members mirror those for the account as a whole as well as for individual users. You can also enable or disable settings at the account level as well as lock them. Users can adjust them on their own if they’re not locked for their account or group. See tiered settings for more information.

An admin can assign a primary group to a user even if they are in more than one group. Default settings will apply to the user in the primary group. Users will be locked out of settings locked by other groups, if those settings are locked by those groups. A user is automatically added to the primary group when they are first registered.

Additionally, you can assign group administrators the responsibility of managing the members and group settings. A group administrator can also monitor which groups are set as the primary groups for users within their group. Editing user groups does not require a group admin to be an account admin or to have role permissions.

Prerequisites for managing groups and group-level settings

  • Accounts for professionals, businesses, or educators
  • allowing them to manage accounts

How to add a new group

  1. Sign in to the Zoom web portal by using your Zoom username and password.
  2. Click on the User Management link, which is located at the bottom of the page.
  3. You will then see the Add Group link to the right.
  4. Just type in the name as well as a description of the group you want to create.
  5. Then click the Add button.
    Once this is completed your new group will appear in the groups list.

How to set group admins

  1. Log in to the Zoom web portal by entering your Zoom username and password.
  2. After logging in, click on the Groups tab, which is located in the Navigation panel.
  3. From here, you have the option to set admins for the groups you have selected.
  4. To access the group admins section, click on the plus (+) icon next to the Member section.
  5. It is possible to specify one or more names or email addresses of the users that you wish to add to your group as admins.
  6. Click the Add button.

Managing permissions for group administrators

The permissions assigned to a role and its scope can be changed at any time. By using custom scopes within the Role Management feature, administrators can manage users, Dashboards and Reports, as well as cloud recordings at a group-level for meetings and webinars.

How to add members to a group

  1. Login to the Zoom web portal by using your email address and password.
  2. Click User Management on the left side of the navigation panel and then click Users on the right side.
  3. If you want to add the user to the group, click the check box next to that user’s name.
  4. From the list of the users, click the group link at the top.
  5. Verify that the users are listed correctly.
  6. Click on the User Group drop-down box and select the name of the group that you wish to set.
  7. Then click Save.

Uploading a CSV file

Owners and admins of accounts have the possibility to import a group of users by uploading a CSV file. When editing users through CSV upload, users can change, modify, update, or delete the information regarding the user groups that are associated with them.

How to set a user’s primary group

When the primary group for a user is set, the default settings of the user are defined for that particular user.

  1. Sign into the Zoom web portal by entering your username and password.
  2. Click the User Management tab and then Group Management to start managing your groups.
  3. Then, selecting a group that you want to manage from the list will begin.
  4. Next, click ‘Total Members’ instead of the number next to the number in the Member section.
  5. If you would like to set the primary group of the user you would like to set, click the ellipses icon next to the user’s name.
  6. From the drop-down box, select the primary group.
  7. Click Save once you have entered the confirmation dialog box below to indicate that you wish to set this group as primary for this user.

How to change advanced group management settings

  1. Sign in to the Zoom web portal by using your email address and password.
  2. Click on the User Management section of the navigation bar and then on the Users section.
  3. Then select Advanced from the dropdown menu.
  4. Alternatively you can scroll down to the Change User Group section to make the following changes :
    • Change the default user group to:
    •  By setting the default user group, every user added to your account will be automatically assigned this group.
    • Click here for more information.
    •  User transfers between groups in the My Account section.
    • To include domain users into the group, follow the steps below:
    •  Adding all users with an email address at the domain managed to one specific group is the best way to go.

How to change meeting, recording, and audio conference settings for a group

  1. Login to the Zoom web portal by using your email address and password.
  2. You will then find the User Management menu item under the Navigation menu.
  3. Click on the name of the group you wish to manage.
    There are three main tabs that contain these main settings: Meetings, Recordings, and Audio Conferencing.
  4. These settings are toggled on and off by clicking on the corresponding button.
  5. When a setting is locked, the lock icon will appear. If you lock a setting, the group members will not be able to modify it individually.
  6.  Settings can also be locked at the account level. This will be noted next to the setting. If a setting is locked at the account level, you will need to change it under Account Settings.

Additional group settings available

Additionally, users can access the following settings in addition to the options available for meeting, recording, and audio conferencing:

Note : 

It is necessary to meet certain prerequisites before some settings can be altered. In the event a setting for a group you are part of is not listed, review the article about the setting to determine if your account is compatible with that setting.

Meeting tab

  • In Meeting (Advanced)
    • There is a virtual background for the meeting
    • meeting
    • meeting. When starting a meeting or joining an existing meeting, you can show a custom disclaimer
  • in the meeting invitation email.
  •  You can edit the template by clicking Edit. Find out more about the meeting invitation email template that you can use to schedule a meeting.
  •  Additional email templates can be customized if your site has a vanity URL.
  • Among other features
    • features
    • features, your site is able to connect with Zoom’s Support via a chat window.
    •  Display a floating question mark icon in the bottom-right corner of the web portal to engage Zoom Support in live discussion.
    • The client should be updated to receive a new version of the interface:
    •  Ensure that existing Zoom users update their clients to the minimum client versions that are specified below if they are running an older version of Zoom. The account setting should also be updated to this minimum version.

Recording tab

  • It is possible to prevent hosts from accessing their recordings in the cloud by following these steps:
  • You can prevent hosts from viewing their recordings in the cloud by following these steps: To prevent hosts from viewing their recordings in the cloud, you need to set up recording management privileges.
  • How to prevent hosts from downloading recordings from the cloud:
  •  You can enhance the user interface by giving users the ability to see who has a link to the cloud recording.

Zoom Phone tab

The policy settings for Zoom Phone groups are displayed.

Read it also –

Managing Users In Zoom App
Managing Users In A Zoom Events Hub

Frequently Asked Question


Ensure you are logged in as the account owner or administrator on the Zoom web portal. Click on User Management in the navigation menu and then click on Users on the left hand side.
Accessing the user management section of the website
  1. There are currently users logged into the account. …
  2. People who have been invited to Zoom but have not activated their accounts yet are marked as pending due to the fact that they have not yet activated their accounts.
Zoom’s desktop client allows users to access settings in a number of ways:
  1. To access Zoom’s desktop client, you need to sign in with your Zoom account.
  2. Once you have clicked on your profile picture, you will be able to go to Settings. You will now be able to access the following options when you click on this, which will open the settings window:
Zoom One
  • Meetings can be conducted virtually. Zoom Meetings enables you to hold virtual meetings from anywhere in the world.
  • Chat room for the team. With Zoom Chat, you can work together as a team.
  • System for VoIP (Voice Over Internet Protocol). Zoom Phone allows you to make calls all over the world.
  • Whiteboard that you can use online. You can use Zoom Whiteboard to take advantage of the ease of use of a tool to brainstorm and create ideas easily.
  • Intelligence in the context of conversation. In order to improve sales, we need rich conversation analytics.
What is the procedure for adding a new group to the system?
  1. Log into the Zoom web portal by entering your email address and password.
  2. Click on User Management from the navigation menu and then click on Groups from the drop-down menu.
  3. You can add a group by clicking the Add Group button.
  4. It is necessary to give the new group a name as well as a description.
  5. Add the item to your cart by clicking the Add button. As soon as you add this group to your groups list, it will appear in your list of groups.
When you have five Zoom licenses on your account, you are able to have five licensed users on your account. In addition to your licensed users and your Basic (free) users, you may also add up to 9999 additional Basic (free) users to your Zoom account. How are Licensed users different from Basic users? Is there a difference between them?

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