How to use Zoom meeting quality scores and network alerts

On the Dashboard for meetings and webinars, owners who own accounts and admins can enable any type of meeting quality score or network alert that they wish.

A meeting’s quality is determined by the Mean Opinion Score (MOS), which ranges from 1 to 5 as to how bad or good the meeting is as a whole. On the Meetings and Webinar dashboard, you will be able to see Network alerts and quality scores for audio, video and screen sharing. In terms of network alerts, Zoom uses default values.

Furthermore, admins can configure custom thresholds to trigger network alerts based on audio, video, screen sharing, and CPU usage based upon audio, video, screen sharing, and CPU usage. A dashboard will display these alerts in real time.

What are the steps to enable meeting quality scores and network alerts?

  1. Please log in to the Zoom web portal.
  2. Then click on Account Management and then click on Account Settings to access your account settings.
  3. Then click on the Meetings tab.
  4. It is essential that Admin Options are set to allow Meeting quality scores and network alerts to be displayed in the Dashboard.
  5. You will need to click the toggle to enable this setting if it is disabled. You will need to confirm this change by clicking Enable in the resulting dialog.
  6. You can do this by selecting any of the following options:
    • Show meeting quality score and network alerts on Dashboard:
    • You can look at the MOS metric that is used to measure meeting quality on the dashboard. MOS alerts will be displayed on the dashboard. For more information, please refer to the overview section.
    • Set custom thresholds for network alerts:
    • You can set custom thresholds for alerts rather than just using standard metrics such as MOS to alert you. For more information, please refer to the Overview section.¬†After this option has been enabled, please make sure to set customized thresholds.
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What are the steps for setting custom thresholds for network alerts?

In this section, you will be able to specify your network alert thresholds if you enabled the option, Set custom thresholds for network alerts.

Tip:

If you are having trouble determining your thresholds, please refer to our recommendations for meeting and telephone statistics.

  1. Log in to Zoom’s web portal by using your email address and password.
  2. Click Dashboard on the left-hand side of the window.
  3. Select Meetings or Webinars from the list of tabs at the top of the Dashboard screen.
  4. Click Quality Settings in the top-right corner of the screen.
  5. To access the Audio, Video, Screen Sharing, or CPU Usage tabs, select one of the options.
  6. Next, click the Edit button.
  7. You can set the thresholds to meet your requirements.
  8. Simply click the “Apply” button.

The Dashboard contains a list of alerts and how to view them

  1. Log into the Zoom web portal by entering your email address and password.
  2. Click Dashboard under the navigation panel to see your dashboard.
  3. Choosing the Meetings or Webinars tab at the top of the Dashboard screen will bring up the Meetings or Webinars screen.
  4. The option to view historical meeting data is available when clicking Past Meetings.
  5. Please note that the following columns are displayed:
    • Health:
    • ¬†Depending on the MOS or custom threshold you have selected, the meeting will display any Warning level or Critical level issues that occur in the meeting.
    • Issue:
    • It shows any current connection/client health warnings, including the fact that there may be problems with audio, video, or screen sharing quality, or with CPU usage, or if a client has disconnected and reconnected. In the case of video, the network may be unstable or there may be high CPU usage.
    • Besides using MOS, as opposed to setting custom thresholds, you will also see the Video Quality, Audio Quality, and Screen Share Quality columns when you enable MOS. The students are given a grade based on their MOS (Good, Fair, Poor, or Bad).¬†Participants can view specific MOS details by clicking on their names.