Using multiple monitors with Zoom Rooms for Touch

This post was most recently updated on August 1st, 2022

A Zoom Rooms for Touch setup allows up to two regular monitors and one touchscreen monitor to function together as one. Zoom Rooms for Touch also works with dual monitor setups. Zoom Room controls are displayed on the touchscreen monitors (e.g. the controls that control a Zoom meeting, the controls that control whiteboard annotations) whereas participants’ videos are displayed on the regular monitors.

This article covers:

  • How to set up Zoom Rooms for Touch with multiple monitors
  • How to change the monitor used as a Touchscreen

Note: The touch-based display(s) will always display screen shares if the secondary or tertiary monitor is not touch-based.

Prerequisites for using multiple monitors with Zoom Rooms for Touch

  • 5.3.0 or a later version of Zoom Rooms for Conference Room for PC is required.
    • An operating system that is Windows with multiple monitors (at least one of which should be a touchscreen monitor).
    • To be able to use Zoom Rooms with the desired monitor count, the Windows PC must meet all the system requirements.
  • Version 4.6.4 (50000.0407) or higher is required to use Zoom Rooms Appliances.
    • Some Zoom Rooms Appliances are not capable of supporting multiple displays; read the documentation from the Appliance vendor to find out how many displays are supported.

How to set up Zoom Rooms for Touch with multiple monitors

  • For a conference room, you will need to sign in to Zoom Rooms.
    There will be a message displayed on each monitor within Zoom Rooms.

Note: Zoom Rooms will not be able to detect a touchscreen monitor if you do not see this message. Ensure that you have installed the correct drivers for your touchscreen monitor before you begin using it. In addition, you should check to see if it needs to be connected to your PC via a secondary cable. It is necessary to connect the touchscreen monitor to a USB port as well as a video connection (e.g. HDMI, VGA, etc.) in order to use the touchscreen monitor.

  • Select Use This as the Touchscreen Display when you are on the touchscreen monitor.
    Zoom Room controls will appear on the touchscreen monitor, while the Zoom Room background image will appear on the regular monitor(s).
  • Whiteboards and meeting controls are displayed on the touchscreen monitor in a meeting, while participants’ videos are displayed on the regular monitor.
  • Zoom’s web portal allows you to customize what displays on each monitor.

How to change the monitor used as a Touchscreen

Zoom Rooms will incorrectly identify the touchscreen monitor and you will need to change it if Zoom Rooms does not recognize it correctly.

  • For the conference room, you will need to sign in to Zoom Rooms.
  • On the meeting controls screen, in the lower right-hand corner, you will find a button that says Settings.
  • You will be prompted for the room’s passcode as soon as you click Displays.
    The following message will appear on each of the monitors in Zoom Rooms.

  • Tap Use This as The Touchscreen Display on the touchscreen monitor.