Wireless (WiFi) Connection Issues in Zoom App

While you are using a home or non-enterprise WiFi connection, you may encounter a number of issues such as latency, freezing screens, poor quality audio, or meeting getting disconnected. In this case, the following steps can be tried:

  • The following video will give you an overview of WiFi connectivity
  • If you want to make sure that your Internet connection is fast, you can use an Internet speed test such as NPERF, Speedtest, or Comparitech
  • If your router has wired ports, then you may be able to connect directly via wired (if you have one).
  • In the event that you are in your home or office, try bringing your laptop, mobile device, or WiFi access point closer to the router, if it is nearby
  • nearby. You can also update the firmware on your Wi-Fi router. If the firmware upgrade is available, you should check the support site for your WiFi router vendor.
  • In order to increase the distance and strength of the WiFi signal, you can use an extender like the one made by Amped Wireless or Linksys
  • In order to generate a stronger WiFi signal on your PC or Mac, you must use a higher power/long range WiFi device, such as an amplified wireless router or adapter.
  • [Home] If you have a cable modem, you should use one that supports DOCSIS 3.0 to improve internet speed

You can try the following if you are connected to corporate WiFi:

  • You may want to change your connection to a wired one.
  • If possible, change your WiFi connection to another one
  • Use an online speed test tool to check the speed of your Internet connection, like nperf, Speedtest, or Comparitech.
  • Contact your company’s IT department if you need to determine if your WiFi hotspot is working properly.
  • You may want to disable group HD in Account Management if you are having problems with Wi-Fi bandwidth.
  • If you do not need to use your corporate VPN during the meeting, you should turn it off.
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There is also the possibility of joining a test meeting.