Depending on your hub owner’s or manager’s preferences, you can control which events will appear on your hub’s public event listings directory by listing or unlisting the events you have created. The events listed on the hub can be featured, sorted, and filtered by the users. Event Listings can be useful for finding other hosts’…
As part of Zoom Events, there is a feature called Expo that allows event organizers to set up a virtual exhibition where attendees can get to know more about the products and services of other exhibitors by interacting with their booths and booth hosts. In addition, it also allows participants to network between themselves through…
As part of Zoom Events, there is a feature called Expo which allows event organizers to create virtual exhibitions for their events that allow attendees to get the chance to meet different exhibitors and booths and learn more about their products and services. As a sponsor, you have the opportunity to showcase your products and…
As part of Zoom Events, there is a feature called Expo which allows event organizers to create virtual exhibitions for their events that allow attendees to get the chance to meet different exhibitors and booths and learn more about their products and services. With the expo floor, attendees are able to explore and network just…
A Zoom desktop client can be accessed by administrators, supervisors, and agents directly from the Zoom desktop client in order to access the real-time analytics dashboard and historical reports. Note: There is a desktop client that replicates the same interface and KPIs as the web portal dashboard and reports but has a more simplified user…
There are a number of call monitoring tools available for admins and supervisors to use on active agents engagements, such as: Listen: A consumer cannot be aware that you are listening to their call. Note: In order to notify the agent that you are listening to the voice call, a notification bar will appear on…
It is possible for administrators to view and force the opt in/out status for all agents in their contact center, as well as view their availability. In order to view the statuses of the agents in a queue, supervisors must have access to the queue’s supervisor. As well as managing your agents’ opt-in/out-opt status through…
A closed engagement is one which has been ended by the agent, and the wrapping-up period has been completed by the agent in order to close the engagement. Admins and supervisors have access to information about closed engagements, such as where the engagement was routed to, how long it took the agent to complete the…
The term ‘active engagement’ refers to an engagement in which the agent is interacting with a customer at the present moment. In addition, administrators and supervisors will have the ability to see information on active engagements such as where the engagement was routed to as well as how much time the agent has spent on…
Depending on your admin’s settings, you may be able to enter a wrap-up time where you can choose how you want to end the call. You will be able to assign a disposition to each engagement so that you will be able to assign an outcome or topic to it. Those dispositions, for example, indicate…
